Summary
Overview
Work History
Education
Skills
Timeline
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AGBOOLA ESTHER

Customer Service Specialist
No 1, Fagbamila Street Alakuko, Lagos State

Summary

A highly skilled and results-oriented graduate with a solid academic foundation and extensive experience in intelligence and special operation seeks a position in risk management. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. A knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience
10
10
years of post-secondary education
1
1
Language

Work History

Telesales Agent/Customer Service Representative

Eric Vista
Lagos
01.2022 - Current
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing
  • Completed daily cold calling and outreach to build sales pipeline
  • Informed current and prospective customers of promotions and new or upgraded products
  • Answered calls, took messages and transferred calls to correct individuals
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
  • Built relationships with customers using strong persuasion and active listening skills
  • Managed over 150 customer calls per day.
  • Increased sales by 30%.

Administrative Assistant

MOG Consulting
Ilorin , Kwara
06.2017 - 01.2018
  • Executed record filing system to improve document organization and management
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
  • Maintained company handbook to outline policies and provide insights to company mission and values
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
  • Set up conference rooms, technology and materials to facilitate meetings

Education

Bachelor’s Degree -

University of Ilorin
Kwara State
02.2014 - 11.2019

SSCE -

Emmanuel Baptist College
Kwara State.
01.2011 - 11.2014

Skills

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Timeline

Telesales Agent/Customer Service Representative

Eric Vista
01.2022 - Current

Administrative Assistant

MOG Consulting
06.2017 - 01.2018

Bachelor’s Degree -

University of Ilorin
02.2014 - 11.2019

SSCE -

Emmanuel Baptist College
01.2011 - 11.2014
AGBOOLA ESTHERCustomer Service Specialist