Agbabiaka Omobolajoko
Lagos
Summary
Dynamic manager with a proven track record at Nucleus Lounge, enhancing customer satisfaction through effective team leadership and conflict management. Skilled in inventory management and fostering a positive work environment, I successfully implemented strategies that boosted service quality and efficiency, resulting in a notable increase in customer loyalty.
Overview
14
14
years of professional experience
Work History
Manager
Nucleus Lounge
12.2022 - 01.2025
- Preparing the duty roster, and attentive to staff welfare.
- Follow up with stock counts and end-of-day sales while on duty to report to my superior.
- Ensuring the company's rules and regulations are not tampered with by any employee.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed daily operations of the lounge and ensured smooth service delivery.
- Conducted performance reviews for team members.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Supervisor
Hse Gourmet Lagos
09.2020 - 05.2021
- Attending to customers complaints and providing solutions, taking orders via phone calls or texts, preparing duty rota, making sure employees are stationed at their duty post, giving accounts for the end of day sales.
Supervisor
Casa Mia Resto Lounge
Lagos
01.2020 - 03.2020
- Supervised daily operations in high-paced gourmet kitchen environment.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Developed work schedules to optimize team performance during peak hours.
- Collaborated with chefs to enhance menu offerings based on customer feedback.
- Resolved staff conflicts and maintained a positive team atmosphere.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
Supervisor
Retro Lounge
Lagos
03.2019 - 01.2020
- Preparing the duty rota for employees, assigning duties and work stations, monitoring performance, and providing feedback where necessary, overseeing work quality in line with the company.
- Resolved staff conflicts and maintained a positive team atmosphere.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies and procedures.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Acted as a liaison between upper management and staff, facilitating open communication.
Supervisor
Lion's Den Sports Bar & Lounge
Yaba
06.2018 - 03.2019
- Demonstrated exceptional multitasking abilities by preparing duty rota, assigning duties, and training new team members, resulting in a 20% increase in work efficiency and customer satisfaction.
Waitress
Pat Bar
Lagos
02.2018 - 06.2018
- Acting as a first point of contact, taking customer orders, cocktail service, ensuring service quality and customer satisfaction.
Personal Assistant To C.E.O & Bartender
Ember Creek Water Front
Ikoyi
01.2013 - 12.2014
- Improved communication skills by effectively managing diaries, scheduling meetings, and dealing with correspondence, resulting in a 20% increase in C.E.O's productivity.
Waitress
Lacampagne Tropicana
Lagos
01.2011 - 12.2013
- Acting as a first point of contact, taking customer orders, providing 100% A la Carte service, cocktail service, ensuring service quality and customer satisfaction.
Education
Ond - Hospitality & Tourism Management
Yaba College Of Technology
LAGOS, Lagos State, Nigeria12.2018
The Hotel And Catering Institute -
The Hotel And Catering Institute
LAGOS, Lagos State, Nigeria12.2015
Credit - Information Technology
Organisation For Research World Peace
LAGOS, Lagos State, Nigeria12.2010
Senior Secondary School Certificate - Waec
{School Name}
08-2006
First School Leaving Certificate -
{School Name}
12.2000
Skills
- Ability to Handle
- Attentiveness
- Bar Management
- Computer Technology
- Conflict Management
- Critical Thinking
- Customer Satisfaction
- Event Planning
- Forward Thinking
- Giving Feedback
- Hospitality Industry
- Effective communication
- Inventory Management
- Motivation
- Order Taking
- Performance Appraisal
- Positive Work Environment
- Problem Solving
- Product Knowledge
- Rapport Building
- Report Writing
- Result Orientation
- Service Delivery
- Service Quality
- Staff management
- Team Leading
- Teamwork
- Time Management
Timeline
Manager
Nucleus Lounge
12.2022 - 01.2025
Supervisor
Hse Gourmet Lagos
09.2020 - 05.2021
Supervisor
Casa Mia Resto Lounge
01.2020 - 03.2020
Supervisor
Retro Lounge
03.2019 - 01.2020
Supervisor
Lion's Den Sports Bar & Lounge
06.2018 - 03.2019
Waitress
Pat Bar
02.2018 - 06.2018
Personal Assistant To C.E.O & Bartender
Ember Creek Water Front
01.2013 - 12.2014
Waitress
Lacampagne Tropicana
01.2011 - 12.2013
Ond - Hospitality & Tourism Management
Yaba College Of Technology
The Hotel And Catering Institute -
The Hotel And Catering Institute
Credit - Information Technology
Organisation For Research World Peace
Senior Secondary School Certificate - Waec
{School Name}
First School Leaving Certificate -
{School Name}