Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Certification
Projects
Technology Home Office Setup
Core Skills
Timeline
Generic
AGATHA NDUBUISI
Open To Work

AGATHA NDUBUISI

Customer Support/ Billing Executive
Lagos,LA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Billing & Account Services ExecutiveCustomer Service RepresentativeVirtual AssistantSales ExecutiveSales Agent

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Lagos, LA, NGUNITED KINGDOMUnited stateQatarcanada
Open to relocation: Yes

Salary Range

$20/hr - $30/hr

Important To Me

Work from home optionCareer advancementWork-life balance4-day work weekCompany CultureStock Options / Equity / Profit SharingHealthcare benefitsTeam Building / Company Retreats

Summary

Dynamic Billing & Account Services Executive with a proven track record at INLAKS Computer Limited, excelling in revenue protection and client retention. Skilled in Salesforce and dispute resolution, I consistently enhance customer experiences while driving upsell opportunities. My proactive approach and strong communication skills ensure seamless collaboration across teams.

Overview

8
8
years of professional experience
4
4
Certification

Work History

Billing & Account Services Executive

INLAKS Computer Limited
Lagos
07.2021 - Current
  • Revenue Protection: Managed the end-to-end billing cycle for key client accounts, ensuring accurate invoices and timely revenue collection to support the company's financial targets.
  • Client Retention: Served as primary contact for billing disputes, resolving friction points through negotiation and empathy to retain at-risk customers.
  • Cross-Functional Collaboration: Coordinated with Sales and Finance departments to rectify account discrepancies, enhancing customer experience from closed-won to payment.
  • CRM Management: Leveraged Salesforce to maintain pristine client records, ensuring the sales team had accurate data on customer payment status and service history.
  • Reporting: Generated weekly sales-aging and revenue reports to assist leadership in identifying trends and opportunities.

Customer Service Executive

INLAKS Computer Limited
Lagos
03.2018 - 06.2021
  • SLA Compliance: consistently met and exceeded Service Level Agreements (SLAs) for response times and resolution rates, directly contributing to positive Net Promoter Scores (NPS).
  • Ticket Management: Processed high volumes of support tickets via CRM, prioritizing urgent issues affecting high-value client accounts.
  • Service Delivery: Coordinated technical requests to enhance post-sales experience, ensuring clients realized value from sales team's offerings.
  • Upsell Opportunities: Identified service coverage gaps during support calls, routing qualified leads to sales team for contract upgrades.

Education

High School Diploma -

Federal Polytechnic Ede, Osun State
Ede, Osun State
08-2012

undefined

Skills

  • Sales Operations
  • Order Processing
  • Invoicing & Billing
  • Renewal Management
  • Account Retention
  • Customer Experience
  • Objection Handling
  • Dispute Resolution
  • Up-selling
  • Cross-selling Support
  • CRM & Tech Stack
  • Salesforce
  • Microsoft Dynamics 365
  • Zendesk
  • Slack
  • Zoom
  • Google Workspace
  • Zoho
  • Remote Work Attributes
  • Self-Discipline
  • Asynchronous Communication
  • Time Zone Flexibility

Websites

Certification

  • Salesforce Platform Foundation
  • Salesforce Platform Administrator (Highly relevant for Sales Ops/Support)
  • Salesforce Agentforce
  • Virtual Assistant Program
  • Health, Safety, Security & Environment (HSE)

Projects

Product Manager (Professional Course Project), Lead a team project during a professional course by coordinating tasks, managing timelines, maintaining project documentation, and serving as the primary communication link between stakeholders and team members.

Technology Home Office Setup

Reliable Laptop, Noise-Canceling Headset, High-Speed Fiber Internet + Power Backup (Inverter/Gen) for 100% Uptime, Proficiency in Microsoft Office Suite (Excel Specialist), CRM Data Entry, Cloud Collaboration tools

Core Skills

Order Processing, Invoicing & Billing, Renewal Management, Account Retention, Objection Handling, Dispute Resolution, Up-selling/Cross-selling Support, Salesforce (Admin Certified), Microsoft Dynamics 365, Zendesk, Slack, Zoom, Google Workspace, Zoho, Self-Discipline, Asynchronous Communication, Time Zone Flexibility

Timeline

Billing & Account Services Executive

INLAKS Computer Limited
07.2021 - Current

Customer Service Executive

INLAKS Computer Limited
03.2018 - 06.2021

High School Diploma -

Federal Polytechnic Ede, Osun State

Similar Profiles

  • Debbie KingDebbie King

    Regional Account Executive – Employment Tax Services at Equifax Workforce SolutionsRegional Account Executive – Employment Tax Services at Equifax Workforce Solutions

  • Luis SanJuanLuis SanJuan

    Account Executive Team Lead at Our World EnergyAccount Executive Team Lead at Our World Energy

  • Charity TabanoCharity Tabano

    ACCOUNT EXECUTIVE at TRADEMARK COSMETICSACCOUNT EXECUTIVE at TRADEMARK COSMETICS

  • Charity TabanoCharity Tabano

    ACCOUNT EXECUTIVE at TRADEMARK COSMETICSACCOUNT EXECUTIVE at TRADEMARK COSMETICS

CREATE PROFILE
AGATHA NDUBUISICustomer Support/ Billing Executive