Agada Onyedikachi
Abuja, Nigeria
Summary
Dynamic customer service professional with extensive experience at Customer Service Awards Limited, excelling in complaint resolution and effective communication. Proven track record in enhancing customer satisfaction through proactive service follow-ups and problem analysis, ensuring timely solutions and fostering strong client relationships. Adept at managing high-pressure situations with professionalism.
Overview
8
8
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Customer Service Awards Limited (CSAL)
Abuja , Nigeria
02.2023 - 11.2025
- Handled daily inbound calls and messages from customers requesting move quotes, scheduling, or tracking.
- Resolved customer complaints involving delays, damaged items, or changes in schedule.
- Assisted with after-service follow-up calls to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Dotmac Technologies
Abuja, Nigeria
06.2021 - 09.2023
- Oversaw warranty counseling process to manage expense controls.
- Contacted customers about potential service upgrades, new services and account changes.
- Led on- and off-site customer support teams across multiple time zones.
Customer Care Assistant
Spectranet Retails Abuja
Abuja , Nigeria
05.2018 - 12.2020
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Science - Aerospace Engineering
Airforce Institute of Technology
Kaduna State , Nigeria 01.2018 - 07.2024
Federal Government Boys College
Apo, Abuja, Skills
- Customer relationship management
- Call handling
- Complaint resolution
- Service follow-up
- Problem analysis
- Effective communication
Profile
I’m a friendly and approachable customer care professional who genuinely enjoys helping people. I take pride in listening carefully, solving problems quickly, and making sure every customer feels valued. I’m patient, detail-oriented, and always looking for ways to make the customer experience smoother and more positive.
Timeline
Customer Service Representative
Customer Service Awards Limited (CSAL)
02.2023 - 11.2025
Customer Service Representative
Dotmac Technologies
06.2021 - 09.2023
Customer Care Assistant
Spectranet Retails Abuja
05.2018 - 12.2020
Bachelor of Science - Aerospace Engineering
Airforce Institute of Technology
01.2018 - 07.2024
Federal Government Boys College