Indoor and Outdoor Games
Afees Adebayo Rasidi
Microsoft Cloud Technical Support Engineer
Lagos
Summary
Experienced Cloud Technical Support Engineer with over 3 years of experience in Information Technology. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
11
11
Certificates
Work History
Microsoft Cloud Technical Support Engineer
Tek Experts Nigeria
Lagos
12.2021 - Current
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Maintained documentation for all cases including queries, process steps and resolutions.
- consistent with customer commitments prescribed protocols and processes.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
Cloud Solution Specialist
Lotus Beta Analytics
Lagos
01.2021 - 12.2021
- Conducted research, gathered information from multiple sources and presented results.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to complete projects on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Deployed and managed Cloud Infrastructures across Azure platform for Clients.
- Implement support and documentations to optimize company's services and support for VMs, Active Directory and Cloud Adoption workshops for customers.
Cloud Solution Specialist Intern
Lotus Beta Analytics
Lagos
05.2020 - 12.2021
- Managed and deployed cloud solutions for customers.
- Led projects and analyzed data to identify opportunities for improvement.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out other task as assigned by the Cloud Solution Manager.
IT Support Engineer
Elmoor Consult
Lagos
02.2017 - 10.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Monitored systems in operation and quickly troubleshot errors.
Industrial Trainee
Nigeria Gas Company(NNPC)
Abuja
07.2015 - 01.2016
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Wrote reports and papers for various levels of technical users.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Reviewed and updated standard operating procedures per specifications.
ICT Instructor
Pure Heart Foundation of Nigeria (NGO)
Oyo
01.2013 - 12.2014
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
No Degree - Google IT Support Professional Certificate
Google
OnlineB.Tech - Geology
Ladoke Akintola University of Technology
Ogbomoso, Nigeria 01.2012 - 09.2018
Skills
Remote Technical Support
Certification
AZ-204: Azure Cloud Developer Associate
Interests
New Technologies
Adventures
IT
Science and Technology
Timeline
WVD:Technical Assessment Certifications for Azure
11-2022
Fundamentals of GCP for Azure Professionals
10-2022
Fundamentals of AWS
07-2022
AZ-204: Azure Cloud Developer Associate
06-2022
LFS-201: Essentials of Linux System Administration
05-2022
Microsoft Cloud Technical Support Engineer
Tek Experts Nigeria
12.2021 - Current
AZ-104: Azure Administrator Associate
08-2021
AI-900: Azure Artificial Intelligence Fundamentals
07-2021
Cloud Solution Specialist
Lotus Beta Analytics
01.2021 - 12.2021
AZ-900: Azure Cloud Fundamentals
10-2020
Cloud Solution Specialist Intern
Lotus Beta Analytics
05.2020 - 12.2021
HCIA-Routing and Switching :Huawei Certified ICT Associate
03-2020
Proficiency in Management: NIM
01-2020
OHSE 1,2 &3
11-2019
IT Support Engineer
Elmoor Consult
02.2017 - 10.2017
Industrial Trainee
Nigeria Gas Company(NNPC)
07.2015 - 01.2016
ICT Instructor
Pure Heart Foundation of Nigeria (NGO)
01.2013 - 12.2014
B.Tech - Geology
Ladoke Akintola University of Technology
01.2012 - 09.2018
No Degree - Google IT Support Professional Certificate
Google
Indoor and Outdoor Games
Playing Scrabbles, Yoga, Football, etc
Indoor and Outdoor Games
Playing Scrabbles, Yoga, Football, etc
Similar Profiles
CHIGOZIE AGBAHCHIGOZIE AGBAH
Technical Support Engineer at Tek Experts NigeriaTechnical Support Engineer at Tek Experts Nigeria
Ololade AwosemoOlolade Awosemo
Customer Success Account Manager Assist at TEK EXPERTS NIGERIACustomer Success Account Manager Assist at TEK EXPERTS NIGERIA
EBENEZER AKINSANYAEBENEZER AKINSANYA
Technical Support Engineer at Tek Experts, Nigeria.Technical Support Engineer at Tek Experts, Nigeria.