Aduragbemi Abolarin
Executive Assistant
Lagos,Lagos
Summary
A reliable Administrative assistant with 2 years of experience in office management and customer relations. Known for optimizing administrative processes, managing client interactions, and creating engaging content. Currently completed in project management and virtual assistance. Honest, proactive, hardworking, articulate, and persuasive, with a proven ability to quickly adapt and excel in new challenges. A fast learner committed to delivering excellence in every task.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Customer Care Service
National Youth Service Corps
Lotus Capital Limited Lagos Nigeria
07.2023 - 06.2024
- Lotus Capital Limited Lagos, Nigeria
Client Relations: Achieved a 99% customer satisfaction score by efficiently addressing client inquiries and concerns.
Communication: Answered and directed incoming calls and mails efficiently, providing accurate information and support.
Administrative Support: Managed incoming mail and packages, ensuring timely distribution.
Coordinated closely with other departments such as sales or billing teams to promptly address any interrelated concerns.
Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
Front Desk Officer
Lotus Capital Limited
Lagos
11.2022 - 04.2023
- Meeting Coordination: Organized and maintained meeting room schedules to optimize space usage.
- Sales and Marketing: Produced video content for Lotus's weekly market report, increasing social media engagement.
- Marketing Initiatives: Promoted the Lotus Tribe community, contributing to brand growth and client loyalty.
- Data Management: Digitized and maintained a database of over 40,000 clients using Google Spreadsheets, improving data accessibility and accuracy.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
Relief Receptionist
Nigerian Employers Consultative Association (NECA)
Lagos
04.2022 - 07.2022
- Client Services: Greeted and assisted all walk-in clients, ensuring a positive and professional experience.
- Event Coordination: Managed event hall bookings and availability, optimizing usage for various users.
- Reduced administrative workload for colleagues by managing incoming mail, emails, and faxes.
- Helped maintain updated employee contact information within the company database system for easy access when needed.
- Supported office organization through inventory tracking and supply ordering as needed.
- Provided assistance during periods of high call volume, ensuring effective communication between callers and staff members.
Student Industrial Training
University of Ilorin Library
Ilorin
04.2018 - 09.2018
Education
Bachelor of Science (B.Sc.) in Library and Information Science - undefined
University of Ilorin
Ilorin, Nigeria 09.2016 - 05.2022
National Diploma in Library and Information Science (OND) - undefined
The Federal Polytechnic Offa
Kwara State, Nigeria 09.2011 - 05.2014
Skills
Power point
Slack
Project management
Data presentation
Zoom
Asana
Google Meet
Google Workspace
Google Docs
Effective communications
Emotional intelligence
Customer service mindset
Collaboration
Ability to contextualize
Adaptability and flexibility
Certification
Virtual Assistant-ALX Africa
References
Available on request
Languages
English
Intermediate (B1)
Yoruba
Advanced (C1)
Interests
Music, Cooking, Volleyball, Praying
Timeline
Customer Care Service
National Youth Service Corps
07.2023 - 06.2024
Front Desk Officer
Lotus Capital Limited
11.2022 - 04.2023
Relief Receptionist
Nigerian Employers Consultative Association (NECA)
04.2022 - 07.2022
Student Industrial Training
University of Ilorin Library
04.2018 - 09.2018
Bachelor of Science (B.Sc.) in Library and Information Science - undefined
University of Ilorin
09.2016 - 05.2022
National Diploma in Library and Information Science (OND) - undefined
The Federal Polytechnic Offa
09.2011 - 05.2014