Aduke Modupeola Elufidipe
Lagos
Summary
Dedicated professional with expertise in Customer Relationship Management and a strong focus on Service Quality and Client Retention. Proven ability to enhance Call Centre and Helpdesk Operations through effective Communication and Conflict Resolution skills. Adept at Administrative Coordination, Process Improvement, and Documentation, ensuring Data Entry and Reporting Accuracy. Excels in Cross-Functional Team Collaboration, Multitasking, and Time Management to drive organisational success.
Overview
22
22
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work history
Administrative Manager
Q Design Partnership (Town Planning Consultants)
Lagos
01.2017 - 10.2025
- Manage daily office operations and client relations, ensuring smooth communication and workflow.
- Coordinate documentation, scheduling, and reporting to support efficient service delivery.
- Implemented a feedback system that improved response time and client satisfaction.
- Supervise support staff and maintain service consistency across departments.
Customer Service Support Partner
Mactay Consulting – MTN Nigeria
Lagos
01.2014 - 01.2017
- Delivered prompt and professional support to customers via multiple communication channels.
- Resolved account, billing, and technical issues while maintaining high satisfaction scores.
- Collaborated with the technical team to reduce recurring complaints and enhance response rates.
- Commended for reliability and strong client relationship management.
Customer Relations Consultant (Enterprise Solutions – 216 Helpdesk)
MTN Nigeria
Lagos
01.2011 - 01.2014
- Provided support to enterprise clients and business users, ensuring smooth account operations.
- Escalated technical issues promptly and followed through until resolution.
- Maintained accurate customer data in company CRM platforms.
Customer Relations Representative (180 Helpdesk)
MTN Nigeria
Lagos
01.2008 - 01.2011
- Managed daily customer inquiries through inbound calls, ensuring quick and efficient solutions.
- Documented feedback and service records using E-Care Management software.
- Supported the billing and services operations team during process reviews.
Staff Accountant
Segun Oyegbola & Co (Chartered Accountants)
Lagos
01.2006 - 01.2008
- Maintained financial records, assisted in audit preparation, and ensured data accuracy.
Account Officer (NYSC)
Ministry of Finance
, Kebbi State
01.2004 - 01.2005
- Assisted with financial reporting and documentation for departmental accounts.
Education
MBA - Finance
Ladoke Akintola University of Technology
OgbomoshoB.Sc. (Hons.) - Accounting
University of Lagos
NigeriaNational Diploma - Accountancy
Moshood Abiola Polytechnic
Ogun StateSkills
- Customer Relationship Management (CRM)
- Communication & Conflict Resolution
- Service Quality & Client Retention
- Administrative Coordination
- Process Improvement & Documentation
- Call Center / Helpdesk Operations
- Data Entry & Reporting Accuracy
- Cross-Functional Team Collaboration
- Multitasking & Time Management
Certification
Certificate in Computer Appreciation – Info Systems Global Services Limited (2005)
REFERENCES
Available upon request
AWARDS
Accredited Customer Service Professional (ACSP) – Association of Business Practitioners, UK
Timeline
Administrative Manager
Q Design Partnership (Town Planning Consultants)
01.2017 - 10.2025
Customer Service Support Partner
Mactay Consulting – MTN Nigeria
01.2014 - 01.2017
Customer Relations Consultant (Enterprise Solutions – 216 Helpdesk)
MTN Nigeria
01.2011 - 01.2014
Customer Relations Representative (180 Helpdesk)
MTN Nigeria
01.2008 - 01.2011
Staff Accountant
Segun Oyegbola & Co (Chartered Accountants)
01.2006 - 01.2008
Account Officer (NYSC)
Ministry of Finance
01.2004 - 01.2005
B.Sc. (Hons.) - Accounting
University of Lagos
National Diploma - Accountancy
Moshood Abiola Polytechnic
MBA - Finance
Ladoke Akintola University of Technology