Adijat Sanni

• Reduced fraud losses by implementing effective fraud prevention strategies and monitoring
  systems.
• Perform PEP , sanctions, and background checks, ensuring compliance with AML (Anti-Money
  Laundering) laws and regulations.
• Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
• Conduct KYC and KYB checks, incorporating Enhanced Due Diligence.
• Follow procedures and guidelines to block and unblock customer accounts.
• Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
• Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and
  procedures.
• Identified emerging fraud trends by conducting regular market research and staying updated
  on industry best practices.
• Assisted law enforcement agencies with information pertaining to ongoing investigations, contributing to successful case closures.
• Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

1. Ensure all payments are processed accurately and in a timely manner, complying with standard
operation procedures:
Achieved a 98% accuracy rate in payment processing, exceeding the industry standard, and
reduced processing time by 15% through optimization of operational procedures.
2. Review and detect fraudulent activity during customer deposits and withdrawals:
·Successfully identified and prevented 20% more fraudulent transactions compared to the
previous year, contributing to enhanced security and trust among customers.
3. Take the lead in resolving disputes between banks and customers on payment issues made on the
platform:
Led resolution efforts resulting in a 30% reduction in unresolved payment disputes, ensuring a
more streamlined and satisfactory customer experience.
4. Ensure all chargeback claims are treated within 24 hours before expiration:
Implemented a streamlined chargeback handling process, resulting in a 95% adherence to the
24-hour treatment timeframe, meeting industry standards and reducing potential financial
losses.
5. Experienced and familiar with case management tools such as Salesforce and ticketing systems
such as JIRA Service Desk:
Utilized Salesforce and JIRA Service Desk to enhance case management efficiency, resulting in a
20% reduction in resolution times and improved overall workflow.
6. Provide support for reconciliation concerning payment:
Played a pivotal role in payment reconciliation processes, achieving a 99.5% accuracy rate and
reducing discrepancies by implementing systematic checks and balances.
7. Constantly look for ways to improve customer experience and retention:
Spearheaded initiatives resulting in a 15% improvement in customer satisfaction scores,
contributing to a 10% increase in customer retention rates over the past year