Proven expertise in guest relations and problem-solving, demonstrated through enhanced dining experiences and effective issue resolution at Hilton Garden Hotel. Skilled in menu presentation and multi-tasking, ensuring seamless service and guest satisfaction. Achieved notable improvements in guest feedback, showcasing a commitment to excellence in hospitality.
Key Responsibilities
- Clean and tidy guest rooms, bathrooms, and common areas according to hotel standards.
- Change bed linens, make beds, and replace towels and other amenities.
- Dust and polish furniture, fixtures, and fittings.
- Vacuum carpets and mop floors.
- Replenish guest room supplies such as toiletries, coffee, and tea.
- Report any maintenance issues or safety hazards to the housekeeping supervisor.
- Ensure all rooms are cared for and inspected according to standards.
- Follow hotel security guidelines and maintain the privacy of guests.
- Provide excellent customer service and respond to guest requests promptly.
Guest relations
Culinary Arts
Travel**: Exploring new places and cultures
Reading**: Staying informed and entertained through books and articles
Fitness**: Staying active and healthy