Hi, I’m
Adeyinka Adeyanju
Customer Care Representative
Lagos,Lagos
Summary
Dynamic business owner with a proven track record at Smartcuts Salon, excelling in customer relations and strategic planning. Enhanced client satisfaction through innovative marketing strategies and effective team management, resulting in significant revenue growth. Skilled in cost reduction and relationship building, fostering loyalty and repeat business in a competitive market.
Overview
10
years of professional experience
Work History
Smartcuts Salon
Owner
05.2016 - Current
Job overview
- Oversaw daily salon operations, ensuring exceptional customer service and client satisfaction.
- Established a positive work environment, fostering teamwork and professional development among staff.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Resolved client concerns promptly, enhancing overall satisfaction and loyalty to the salon.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
ART Survey
Customer Care Representative
09.2023 - 11.2025
Job overview
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Documented interactions in CRM system to track issues and solutions effectively.
- Handled escalated customer complaints, employing conflict resolution techniques.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Direct Consulting and Logistics
Relationship Coordinator
04.2022 - 06.2023
Job overview
- Managed client onboarding processes, enhancing overall experience and satisfaction levels.
- Developed and maintained strong relationships with key stakeholders to facilitate collaboration.
- Assisted in the preparation of proposals and presentations for potential clients.
- Developed customized solutions tailored to each client''s unique requirements, leading to increased loyalty and trust in our services.
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
SKF Farms
Customer Care Representative
03.2020 - 06.2022
Job overview
- Engaged customers by providing product knowledge and recommendations to enhance sales experience.
- Developed relationships with clients for increased loyalty and consistency.
- Analyzed customer feedback to identify trends, informing service improvements and training needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Logged call information and solutions provided into internal database.
Education
Federal University of Agriculture AbeokutaAbeokuta
Bachelor of Science from Nutrition And Dietetics
10-2015
Federal University of Agriculture AbeokutaAbeokuta
Diploma of Science
06-2011
Ajangbadi Senior High SchoolLagos
High School Diploma
07-2009
Skills
Customer relations
Relationship building
Verbal and written communication
Strategic planning
Sales leadership
Business marketing
Partnership development
Sales strategy development
Crisis management
User experience enhancement
Customer retention
Hiring and onboarding
Goal setting
Consulting
Timeline
Customer Care Representative
ART Survey
09.2023 - 11.2025
Relationship Coordinator
Direct Consulting and Logistics
04.2022 - 06.2023
Customer Care Representative
SKF Farms
03.2020 - 06.2022
Owner
Smartcuts Salon
05.2016 - Current
Federal University of Agriculture Abeokuta
Bachelor of Science from Nutrition And Dietetics
Federal University of Agriculture Abeokuta
Diploma of Science
Ajangbadi Senior High School
High School Diploma