ADEYEMI B. ADEBUNMI
Customer Service Representative
Abuja,Nigeria
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
Work History
Customer Service Representative
Steel Bridge Project Solutions Ltd
10.2021 - Current
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Executive Assistant
Zavati E-Build Limited
Abuja, Nigeria
11.2018 - 09.2021
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Volunteer
The Redeemed Christian Church of God, Teens Church
Abuja, Nigeria
08.2018 - 08.2021
- Promoted environment conducive for learning
- Established reward system to encourage learning
- Promoted interactive learning for developing social skills
- Inspired Teenagers by encouraging and providing assistance to improve reading culture and evaluating their progress via quizzes.
Tax Administrator
Federal Inland Revenue Service
Abuja, Nigeria
11.2017 - 10.2018
- General Tax Administration
- Providing support to tax payers through phone calls, mails and text
- Ensuring uniform application of tax laws, regulation and information dissemination
Volunteer
Engine Model Community Development Service
Abuja, Nigeria
11.2017 - 10.2018
- Taught and provided support during community development activities
- Facilitated increase in the population of girls in schools
- Acted as a tutor and mentor for young girls
Education
Bachelor of Arts - History and International Studies
University of Ilorin
Kwara State, Nigeria 05.2013 - 05.2017
High School Diploma -
Union Baptist Grammar School
Kwara State, Nigeria 09.2007 - 07.2013
Primary School Certificate -
ESTI Staff School
Kwara State, Nigeria 05.2007 - 05.2013
Skills
Proven Active ListenerProject Management Professional Health Safety and Environment Customer Service Relationship
Report preparation
Complaint resolution
Strategic sales knowledge
Order fulfillment
Creative problem solving
Affiliations
December 2022
Human Resource Management
Chattered Institute of Personnel Management (CIPM)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
Steel Bridge Project Solutions Ltd
10.2021 - Current
Executive Assistant
Zavati E-Build Limited
11.2018 - 09.2021
Volunteer
The Redeemed Christian Church of God, Teens Church
08.2018 - 08.2021
Tax Administrator
Federal Inland Revenue Service
11.2017 - 10.2018
Volunteer
Engine Model Community Development Service
11.2017 - 10.2018
Bachelor of Arts - History and International Studies
University of Ilorin
05.2013 - 05.2017
High School Diploma -
Union Baptist Grammar School
09.2007 - 07.2013
Primary School Certificate -
ESTI Staff School
05.2007 - 05.2013