Summary
Overview
Work History
Education
Skills
Skills And Core Competencies
Interests
Timeline
Hi, I’m

ADEYEMI KOFOWOROLA ESTHER

Transactions Officer/Customer Care Representative
Bariga,Lagos
ADEYEMI KOFOWOROLA ESTHER

Summary

Detail-oriented and customer-focused professional with expertise in handling diverse transactions and providing exceptional customer care. Combining strong analytical skills for accurate transaction processing, while utilizing excellent communication abilities to address customer inquiries and resolve issues. Delivering high-quality service and maintaining positive customer relationships. Possessing strong analytical skills, attention to detail, and a commitment to upholding regulatory compliance. Seeking to leverage skills and experience to contribute to the success of a financial institution.

Overview

3
years of professional experience
3
years of post-secondary education

Work History

St. David's Pharmacy

Transactions Officer/Pharmacist Assistant
09.2024 - Current

Job overview

  • Processing customer transactions, such as cash deposits, withdrawals, fund transfers, and check cashing, ensuring accuracy and efficiency
  • Reconciling cash drawer at the end of the day and ensure all transactions are properly recorded
  • Identify and report suspicious or fraudulent activities in compliance with anti-money laundering (AML) policies
  • Promote and cross-sell bank products and services, such as savings accounts, loans, and credit cards
  • Assist with resolving discrepancies or issues related to customer accounts
  • Maintain strict adherence to security protocols and confidentiality in handling customer information
  • Collaborate with other banking personnel to ensure smooth daily operations
  • Perform other administrative duties, such as filing, maintaining transaction logs, and generating reports as needed

Prince Ebeano Supermarket

Cashier/Customer Care Representative
04.2023 - 08.2024

Job overview

  • Scanned items and verified accurate pricing for each product
  • Processed customer payments through cash, credit, and other accepted methods
  • Issued receipts, handled refunds, and provided correct change or vouchers
  • Redeemed promotional offers, such as stamps and coupons, in accordance with store policies
  • Greeted and assisted customers upon entry and exit, ensuring a positive shopping experience
  • Maintained a clean, organized, and efficient checkout area to enhance service flow
  • Packaged purchased items, offering bagging, boxing, or gift-wrapping as needed

Coolink Technologies Limited

Treasurer
07.2020 - 01.2021

Job overview

  • Oversaw general financial operations, ensuring compliance with policies and regulations
  • Managed funding, fundraising, and sales activities, increasing revenue and supporting financial growth
  • Developed and monitored financial and budget plans to align with strategic goals and optimize resources
  • Handled financial, budget, and debt management, ensuring cash flow optimization and effective debt control
  • Prepared financial reports, including income statements, balance sheets, and cash flow statements, delivering timely insights for decision-making
  • Maintained banking relationships and financial records, ensuring secure transactions and accurate documentation

Education

University of Abuja
Abuja

B.SC from Biology
01.2016 - 04.2021

University Overview

Skills

Strong Communication Skills

Skills And Core Competencies

Skills And Core Competencies
  • Active Listening and Attention to details
  • Strong Technical knowledge
  • Patience and Empathy
  • Time Management
  • Financial Accuracy and Compliance (KYC, AML)
  • Excellent Communication Skills
  • Leadership and Teamwork
  • Conflict Resolution and Problem Solving
  • Proficiency in Microsoft Office Suite

Interests

Taking a Tech course

Timeline

Transactions Officer/Pharmacist Assistant
St. David's Pharmacy
09.2024 - Current
Cashier/Customer Care Representative
Prince Ebeano Supermarket
04.2023 - 08.2024
Treasurer
Coolink Technologies Limited
07.2020 - 01.2021
University of Abuja
B.SC from Biology
01.2016 - 04.2021

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ADEYEMI KOFOWOROLA ESTHERTransactions Officer/Customer Care Representative