Customer service
Problem-solving
Active listening
Product knowledge
Babatunde Fatimah Temitope
Customer Service Representative
Ikeja,Lagos
Summary
Seeking a fulfilling position to effectively apply my skills and knowledge for the growth of my employer. Committed to actively assisting the organization in achieving its corporate objectives and further developing myself.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work History
Customer Service Representative
Multichoice Nigeria
Lagos, Lagos
12.2020 - Current
- Contact potential or existing customers to inform them about a product or service with (out) scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Attends to over 90 customers daily
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified and resolved discrepancies and errors in customer accounts.
Personal Assistant
B2Vogue
Lagos, Lagos
01.2017 - 06.2017
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Kept detailed track of household and maintenance inventory and schedules.
- Maintained entire family's schedule and organized events.
Education
Higher National Diploma - Journalism And Mass Communication
Nigerian Institute Of Journalism
Ogba, Lagos 01.2021 - 01.2023
Ordinary National Diploma - Journalism And Mass Communication
Nigerian Institute Of Journalism
Ogba, Lagos 01.2018 - 01.2020
Senior Secondary School Certificate -
Fas Comprehensive College
Ogun State 01.2012 - 01.2017
Skills
Localgovernment
Ifo
Personal Information
Religion: Christianity
Attributes
- Hard Working
- Trust Worthy
- Honest
- Team Work Oriented
Timeline
Higher National Diploma - Journalism And Mass Communication
Nigerian Institute Of Journalism
01.2021 - 01.2023
Customer Service Representative
Multichoice Nigeria
12.2020 - Current
Ordinary National Diploma - Journalism And Mass Communication
Nigerian Institute Of Journalism
01.2018 - 01.2020
Personal Assistant
B2Vogue
01.2017 - 06.2017
Senior Secondary School Certificate -
Fas Comprehensive College
01.2012 - 01.2017
Similar Profiles
Simon Ochefije OlumaSimon Ochefije Oluma
Retention Supervisor at Multichoice NigeriaRetention Supervisor at Multichoice Nigeria
Lateef YekiniLateef Yekini
Call Centre Agent at Multichoice NigeriaCall Centre Agent at Multichoice Nigeria
Victor NdidiVictor Ndidi
Customer Service Retention Executive at Multichoice NigeriaCustomer Service Retention Executive at Multichoice Nigeria