Adewumi Adedokun Tunde
Gombe
Summary
Results-driven banking professional with over 15 years of experience in customer service, branch management, and operations. Proven track record of success in leading teams, driving customer satisfaction, and improving operational efficiency. Possesses strong technical skills, including Microsoft Office, Flexcube, and CRM.
Overview
9
9
years of professional experience
Work History
Operations/Administrative Manager
AEMO RESOURCES LTD
02.2023 - 11.2023
- Supervised daily support operations and planned efficient administrative procedures
- Led a team of professionals to complete administrative and operational duties
- Ensured all support activities were carried out efficiently to meet daily targets
- Reduced administrative and material costs through active market surveys and expenditure cutting
Branch Services Manager
Access Bank Plc
04.2019 - 04.2022
- Ensured daily transactions complied with bank policies and regulatory authorities
- Monitored vault operations, managed general administration, and minimized operational costs
- Conducted comprehensive reviews of customer service units and branch operations
- Managed branch expenses, ensured asset safety, and reconciled ATM and GLS transactions
Customer Services Manager
Diamond Bank Plc
08.2014 - 03.2019
- Ensured daily transactions complied with bank policies and regulatory authorities
- Monitored vault operations, managed general administration, and minimized operational costs
- Conducted comprehensive reviews of customer service units and branch operations
- Ensured overall customer experience and managed teller operations
Education
Master of Business Administration (MBA) - Finance
Gombe State University
Gombe, Nigeria08.2021
Bachelor of Science (BSc) - Computer Science
University of Ilorin
Ilorin, Nigeria10.2001
Skills
- Microsoft Office
- Flexcube
- CRM
- Bankone
- Remita
- Paydirect
- Professional communication
- Data insight
- Building relationships
- Good listener
- Time management
Accomplishments
- 98% ATM Uptime: Consistently maintained high ATM availability, ensuring seamless customer transactions.
- Satisfactory Audit Reports: Demonstrated strong compliance with regulatory requirements and internal policies.
- Excellent Customer Satisfaction (CSI) Reports: Fostered a customer-centric culture, resulting in high customer satisfaction ratings.
- Zero Error and Fraud Rate: Implemented effective controls, eliminating errors and fraudulent activities.
- Zero Tolerance to Operational Loss: Successfully minimized operational losses, ensuring optimal branch performance.
Hobbies and Interests
- Travelling
- Learning about other cultures
Timeline
Operations/Administrative Manager
AEMO RESOURCES LTD
02.2023 - 11.2023
Branch Services Manager
Access Bank Plc
04.2019 - 04.2022
Customer Services Manager
Diamond Bank Plc
08.2014 - 03.2019
Master of Business Administration (MBA) - Finance
Gombe State University
Bachelor of Science (BSc) - Computer Science
University of Ilorin
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