Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adewale Oyedepo

Sales Representative
Birmingham,United Kingdom

Summary

Efficient and successful sales representative with over three years of experience in electronics sales, managing business, professional, and corporate client accounts, and selling luxury brands, designers, and other products. Strong commitment to resolving customer complaints and fostering a favorable perception of the business. I have excelled both in group settings and on my own. I have proven capacity to interact with customers in a professional manner, listen intently, and handle issues promptly and effectively. I am fully committed to adhering to corporate policies and gaining consumers' loyalty. I have exceeded quarterly sales targets by more than 15%. I am seeking to become the senior sales representative by utilizing strong negotiating abilities and in-depth product knowledge.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Sales Representative

John Lewis
Birmingham, United Kingdom
10.2021 - 04.2022
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.

Customer Service Representative

Selfridges
Birmingham, United Kingdom
04.2021 - 09.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Samsung
Lagos, Nigeria
01.2019 - 12.2019
  • Recorded actions taken and issues resolved information to effectively manage customer accounts.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Improved overall efficiency 25% by anticipating needs and providing outstanding support.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Maintained up-to-date knowledge of product and service changes.

Graduate Engineer (Site Engineer)

Trecons and Partners Consulting Engineers
Ibadan, Nigeria
10.2016 - 12.2018
  • Prepared variety of different written communications, reports and documents.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Supported the Senior Engineer in tendering procedures and won three of the five contracts tendered for.
  • Checked plans, drawings and quantities and increased calculations accuracies by 7%.
  • Ensured that all the materials used and work performed were in accordance with the specifications. Identified, evaluated and analysed the hazards of construction site and established safety during construction work.
  • Through consultation and negotiation with open market suppliers, materials availability and procurement were facilitated, resulting in a 13% cost savings.

Education

Master of Science - Construction Project Management

Birmingham City University
Birmingham City, United Kingdom
01.2020 - 07.2021

Bachelor of Technology - Civil Engineering

Ladoke Akintola University of Technology
Ogbomoso, Nigeria
09.2011 - 05.2016

Skills

    Report preparation

undefined

Timeline

Sales Representative

John Lewis
10.2021 - 04.2022

Customer Service Representative

Selfridges
04.2021 - 09.2021

Master of Science - Construction Project Management

Birmingham City University
01.2020 - 07.2021

Customer Service Representative

Samsung
01.2019 - 12.2019

Graduate Engineer (Site Engineer)

Trecons and Partners Consulting Engineers
10.2016 - 12.2018

Bachelor of Technology - Civil Engineering

Ladoke Akintola University of Technology
09.2011 - 05.2016
Adewale OyedepoSales Representative