Adewale Ola-George

• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
• Mentored junior sales representatives, providing ongoing coaching to improve their performance.
• Introducing new clients and executing facilities after conducting proper due diligence.
• Loan Disbursement and recovery; availing quality loans to customers and ensuring timely repayments on due dates

• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Process Letters of Credits for Forwards (FX transactions)
• Confirmation of Cheques, issuing Loans (processing and disbursing/recovering Loans)
• Issuance of POS devices and resolving of customers complaints especially on charge back issues
• Opening of tier 1, 2 and retail accounts and proper follow up on documentations and funding on the accounts

• Leading a Team of sales representatives, holding meetings, training and driving them to achieve set goals

•deposit mobilisation and ensuring targets are met, coordinating team members for storms and account opening/deposit drive

•processing of loans and loan recovery

•Issuance of POS devices for potential customers and issuing POS and training of agents, resolving agent complaints promptly and escalating of issues to appropriate service desks.

•integrating new agents into the banks books and proper profiling of agents and ensuing all agents carry out required functions

•recovery of unused or under utilised POS from non performing agents and reassignment of POS to new merchants/agents

•Organising events that can also aid in integration of new Clients/agents by distribution of gifts and other items to aid effective sales outings

• Mitigated risks related to fraud by closely monitoring transactions for suspicious patterns and escalating concerns as necessary.
• Improved customer satisfaction through prompt resolution of funds transfer inquiries and concerns.
• Conducted regular audits of transaction records, identifying discrepancies and taking corrective action promptly.
• Coordinated with internal departments such as treasury, operations, and risk management to ensure a seamless flow of information related to funds transfers.
• Reduced errors in fund transfers by closely monitoring transactions and performing thorough reconciliations.
• Managed workload effectively to prioritize urgent requests, ensuring timely execution of critical fund transfers.
• Strengthened relationships with correspondent banks through effective communication, enabling seamless cross-border funds transfers.
• Identified opportunities for process improvements within the department, leading to increased efficiency and reduced turnaround times for funds transfers.
• Leveraged advanced tools and technologies to automate repetitive tasks, enabling the team to focus on higher-value activities.
• Boosted operational efficiency by providing training and guidance to junior staff members on funds transfer procedures and best practices.
• Ensured regulatory compliance by staying current on industry regulations and adhering to bank policies in all fund transfer activities.
• Maintained detailed records of all transactions, facilitating accurate reporting for management review and decision-making purposes.

• Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
• Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
• Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
• Provided training to new tellers on bank procedures, systems, and customer service best practices.
• Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
• Processed customer transactions promptly, minimizing wait times.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Educated customers on online banking and mobile banking applications.
• Counted, verified and handled bank deposits and armored car transactions.

•Learnt necessary skills required to sell Insurance products to potential customers

•sales of insurance packages like life insurance, motor insurance amongst other packages.

•daily report of potential customers and conversions successfully completed.

•in 3Months was able to make considerable progress through high commission turnover and effective processing of insurance policies

•Collating Data of Farmers and proper documentation of Certificates issued through commercial banks for state funding

•Issuance of loans to farmers through government facilities for agro development within the state.

•Examination and supervision of loan disbursement procedures and ensuring the loans are issued to the farmers accordingly without any fraud from parties involved.

•visitation and documentation of farms, livestock and produce to ensure loan requests met all conditions and requirements for issuance.

•using Microsoft Excel and Microsoft Word to keep records of data with regards to loans issued and disbursed.