Adetutu 'Damilola Pratt

SALES & MARKETING |BUSINESS DEVELOPMENT| CUSTOMER SERVICE MANAGEMENT

Adetutu is a self-driven professional with over 16 years’ experience working with industry leaders, managing high value/complex novel projects and bringing them to expected completion. A top performing individual with a verified history of driving increase in sales performance including Commercial and Industrial Sales with excellent and bespoke customer service. As a Business Developer, works to improve an organization’s market position and financial growth. With strategic expertise, field sales leadership and ability to embrace change to capture new opportunities enabled a generation of an annual sales in excess of N20 billion . Increased sales and aggressively managed costs in multiple businesses through use of quality methodology and improved customer satisfaction.

SELECTED PERFORMANCE HIGHLIGHTS AND ACCOMPLISHMENTS

• Introduced Bi-annual Staff Appreciation Award at Eterna Plc.
• Revolutionized the Customer Service of Eterna Plc and through the 3-year revised Strategy Plan, laid a formidable foundation for the growth and expansion of the department.
• Reviewed and implemented a standard Customer Service Charter, Customer Service policy for business operations (Commercial, Logistics, Finance, Procurement) with an adoption rate of 90% across all approved processes.
• Oversee the onboarding, induction and development of new hires with the focus of driving customer experience culture.
• Played a key role in supporting and mapping out strategies to develop and expand Customer base for Bulk Retailing customers as well as Commercial Clientele in Lagos, Ibadan and Ijebu-Ode.
• Drove the growth of the business through expansion of existing markets, initiating new businesses in line with corporate strategy of the organization.
• Setting up the Commercial Business Unit from scratch in Spog, by increasing the market share of the company in 3 geographical area by 55% with an Annual Turnover of over N500M.
• Developed and implemented a Product Delivery Strategy (Buffer Stock or Just in Time) for Company Clients as well as Total Quality Management.
• Generated an annual sales turnover in excess of N20 billion in Commercial Sales at Oando Part of the team that developed the Oando sales strategy and Vendor Management program where the BAT, Sumal FOODS AND RCC’ accounts were won.
• Increased market share in area of coverage from 10% to 50% over a 4-year period.
• Acquired 20 new businesses with an estimated turnover of N250 million weekly. Enhanced customer service by exceeding Oando’s delivery timeframe of 48hrs by continuously delivering products to customers within 36 hrs.
• Focused customer relations professional skilled in lead generation, customer relationship development and sales.
• Accomplished in providing unsurpassed support to demanding customers.
• Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

• Managers Acceleration Programme, Lagos Business School 2021
• ❖ Costing, Budgeting & Budgetary Control, Lagos Business School 2017
• ❖ Certificate in Project Management Professional 2017
• ❖ Integrated Neuro Linguistic Programming & Life Coaching Certification 2017
• ❖ The Science of Selling, PWC & Fillgri Consulting 2015
• ❖ Performance Enhancing Program-Phillips Consulting.
• ❖ Industrial Sales Representative Training –Blue Pearl Consulting Ltd.
• ❖ Customer Care Training-Mack Tay Tack consulting.
• ❖ Fundamentals of Downstream Oil and Gas Sector. -Lubes & Fuels Services.
• ❖ Communication, Negotiation and Presentation Skills.
• ❖ Smart Action Selling – Howes Consulting Group.
• ❖ Business Development Program- Howes Consulting Group.