Hi, I’m
ADETUTU JOSEPH
SERVICE MANAGER/BRANCH COORDINATOR
IKORODU,LAGOS
Summary
To be among those that will move the company to the peak of top quality service and great team work.
Experienced with branch coordination, ensuring efficient and effective operations. Utilizes organizational and multitasking skills to manage diverse responsibilities. Track record of fostering strong team collaboration and maintaining high operational standards.
Qualified with strong background in coordinating branch operations and ensuring smooth workflows. Proven track record in managing branch activities efficiently and fostering productive team environments. Demonstrated organizational and communication skills to drive team performance and support operational goals.
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Highly detail-oriented and professional Branch Coordinator successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
12
years of professional experience
6044
years of post-secondary education
9
Certifications
Work History
Coscharis Motors
Service Manager / Branch Coordinator
01.2021 - Current
Job overview
- Implemented marketing initiatives to increase brand awareness and drive sales growth within the branch.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Improved branch efficiency by streamlining processes and implementing time-saving strategies.
- Liaised between upper management and branch personnel to facilitate effective communication channels.
- Coordinated meetings between various departments at the branch level to address any operational challenges.
- Conducted performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Balanced operational awareness with customer focus.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led the team of technicians for optimal productivity and job satisfaction.
Coscharis Motors
Service Advisor/CRM
01.2021 - Current
Job overview
- Contributed to repeat and referral business by using strong customer service and problem solving.
- Communicate with customers regarding vehicles issues and potential repairs.
- Constant follow up with customers.
Coscharis Motors
Parts Manager / Parts Advisor
01.2021 - Current
Job overview
- Preparation of Estimate for designated brand model (BMW, MINI, Rolls Royce, Ford, Jaguar, Land Rover, Geely and Renault) and to make sure is given back to the workshop on time.
- Issuing of Spare Parts to the technicians in the workshop.
- In charge of the counter sales for designated brand model for our outside Customers, and preparing of estimates for them when needed and make sure is given back to them on time.
- Monitoring of the servicing and suspension parts for all the brands to be available at all time.
- Order accurate amount of part and supplies to maintain necessary inventory.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Implemented new processes that significantly improved order accuracy rates among team members over time.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Coscharis Motors
Workshop Controller
01.2016 - 12.2017
Job overview
- Implemented a preventive maintenance program, resulting in fewer emergency repairs and increased workshop productivity.
- Reduced downtime with proactive maintenance of workshop equipment and tools.
- Fostered a collaborative atmosphere within the workshop encouraging knowledge sharing amongst colleagues resulting in improved problem-solving capabilities.
- Resolved complex technical issues by leveraging expertise in automotive diagnostics and repair techniques.
- Managed a team of technicians, ensuring proper task delegation and adherence to safety protocols.
- Streamlined repair processes for faster turnaround times and increased customer satisfaction.
Coscharis Motors
Parts Advisor
01.2016 - 12.2017
Job overview
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
- Implemented new processes that significantly improved order accuracy rates among team members over time.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
Coscharis Motors
FORD Assembly Plant (SKD)
11.2015 - 04.2016
Job overview
- Assemble vehicles parts according to Ford Motor Company specifications, using hand tools and power tools on the production line.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Coscharis Motors
Automobile Electrical Technician Industrial Trainee
01.2015 - 04.2015
Job overview
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Disconnected and removed motors and pumps.
- Collaborated with cross-functional teams to complete complex projects within deadlines.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
Coscharis Motors
Parts Advisor (Industrial Trainee)
04.2014 - 01.2015
Job overview
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
Education
Yaba College of Technology
OND from Computer Engineering
2010
ROME BUSINESS SCHOOL Lagos
MBA from General Studies
10.2026
Cg-Eko Llp Training Academy(Coscharis Motors)
Automobile Technology Diploma
08.2014
Yaba College of Technology
HND from Computer Engineering
Skills
Health, Safety and Environment skills
Certification
FORD Part Specialist Certification
Interests
Reading
Motivator
Personal Information
- Date of Birth: 08/20
- Gender: Female
- Nationality: Nigerian
- Marital Status: Married
- Religion: Christianity
- Place of Birth: Lagos
Highlight
- Health, Safety and Environment skills
- Excellent communication skills
- Strong interpersonal and relationship management skills
- Good team player
Timeline
Service Manager / Branch Coordinator
Coscharis Motors
01.2021 - Current
Service Advisor/CRM
Coscharis Motors
01.2021 - Current
Parts Manager / Parts Advisor
Coscharis Motors
01.2021 - Current
Workshop Controller
Coscharis Motors
01.2016 - 12.2017
Parts Advisor
Coscharis Motors
01.2016 - 12.2017
FORD Assembly Plant (SKD)
Coscharis Motors
11.2015 - 04.2016
Automobile Electrical Technician Industrial Trainee
Coscharis Motors
01.2015 - 04.2015
Parts Advisor (Industrial Trainee)
Coscharis Motors
04.2014 - 01.2015
Yaba College of Technology
OND from Computer Engineering
04.2008
ROME BUSINESS SCHOOL
MBA from General Studies
Cg-Eko Llp Training Academy(Coscharis Motors)
Automobile Technology Diploma
04.2013
Yaba College of Technology
HND from Computer Engineering
04.2021