Microsoft Power Point
Adetomiwa Famadewa
Customer Service Executive
Abuja,FCT
Summary
Driven Customer service executive with experience as a primary point of escalation for client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Executive
Elboogie Tradings Nigeria Ltd
FCT Abuja, FCT Abuja
07.2019 - Current
- Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Maintained financial accounts by processing customer adjustments.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Evaluating interactions between associates and customers to assess personnel performance and customer satisfaction.
- Monitored phone and electronic database systems for incoming customer inquiries.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Managed a team of five.
Press Secretary
NATIONAL DRUG LAW ENFORCEMENT AGENCY
FCT Abuja, Abuja
07.2018 - 06.2019
- Drafted press releases detailing relevant newsworthy information and supporting brand image.
- Documented meetings minutes and distributing to staff to facilitate follow up and permanent record.
- Collected data from various sources to determine facts and opinions.
Education
Bachelor of Arts - English
Obafemi Awolowo University
Ile-ife Osun State 03.2013 - 08.2017
Skills
Issue resolution
Presentation skills
Crisis management
Software
Interests
Traveling
Reading
Networking
Timeline
Customer Service Executive
Elboogie Tradings Nigeria Ltd
07.2019 - Current
Press Secretary
NATIONAL DRUG LAW ENFORCEMENT AGENCY
07.2018 - 06.2019
Bachelor of Arts - English
Obafemi Awolowo University
03.2013 - 08.2017