Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Adetomiwa Famadewa

Customer Service Executive
Abuja,FCT

Summary

Driven Customer service executive with experience as a primary point of escalation for client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Executive

Elboogie Tradings Nigeria Ltd
FCT Abuja, FCT Abuja
07.2019 - Current
  • Solicited customer engagement in loyalty programs to enhance company revenue generation.
  • Maintained financial accounts by processing customer adjustments.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Evaluating interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Monitored phone and electronic database systems for incoming customer inquiries.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed a team of five.

Press Secretary

NATIONAL DRUG LAW ENFORCEMENT AGENCY
FCT Abuja, Abuja
07.2018 - 06.2019
  • Drafted press releases detailing relevant newsworthy information and supporting brand image.
  • Documented meetings minutes and distributing to staff to facilitate follow up and permanent record.
  • Collected data from various sources to determine facts and opinions.

Education

Bachelor of Arts - English

Obafemi Awolowo University
Ile-ife Osun State
03.2013 - 08.2017

Skills

Issue resolution

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Software

Microsoft Power Point

Interests

Traveling

Reading

Networking

Timeline

Customer Service Executive

Elboogie Tradings Nigeria Ltd
07.2019 - Current

Press Secretary

NATIONAL DRUG LAW ENFORCEMENT AGENCY
07.2018 - 06.2019

Bachelor of Arts - English

Obafemi Awolowo University
03.2013 - 08.2017

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Adetomiwa FamadewaCustomer Service Executive