Priscilla Iguisi
Customer Success Manager/Account Manager
Lagos Island
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
X0PA AI
United Kingdom
08.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Customer Success Manager
Eunomy
01.2023 - 12.2023
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Provided customer training and support.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Account Manager
Ipseity Security
Toronto, Canada
10.2021 - 12.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Service Manager
Zumaroc Security
San Francisco, Florida
09.2021 - 01.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
Customer Sales and Service Expert
Lotus Beta Analytics
Lagos, Nigeria
10.2018 - 08.2021
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Completed call documentation while speaking with customers.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Education
PMP - Product Management
Treford School of Product
Lagos, Nigeria 04.2001 -
Bachelor of Science - Medical Physiology
Bingham University
Nassarawa State, Nigeria 04.2001 -
Skills
Territory Management
Revenue Generation
Business Growth and Retention
Relationship Selling
Business Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Account Manager
X0PA AI
08.2023 - Current
Customer Success Manager
Eunomy
01.2023 - 12.2023
Account Manager
Ipseity Security
10.2021 - 12.2022
Customer Service Manager
Zumaroc Security
09.2021 - 01.2022
Customer Sales and Service Expert
Lotus Beta Analytics
10.2018 - 08.2021
PMP - Product Management
Treford School of Product
04.2001 -
Bachelor of Science - Medical Physiology
Bingham University
04.2001 -