Priscilla Iguisi
Customer Success Manager/Account Manager
Lagos Island
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
Work History
Account Manager
X0PA AI
08.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Customer Success Manager
Eunomy
01.2023 - 12.2023
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Provided customer training and support.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Account Manager
Ipseity Security
10.2021 - 12.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Customer Service Manager
Zumaroc Security
09.2021 - 01.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
Customer Sales and Service Expert
Lotus Beta Analytics
10.2018 - 08.2021
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Completed call documentation while speaking with customers.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Education
PMP - Product Management
Treford School of Product
Lagos, Nigeria 04.2001 -
Bachelor of Science - Medical Physiology
Bingham University
Nassarawa State, Nigeria 04.2001 -
Skills
Territory Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Account Manager
X0PA AI
08.2023 - Current
Customer Success Manager
Eunomy
01.2023 - 12.2023
Account Manager
Ipseity Security
10.2021 - 12.2022
Customer Service Manager
Zumaroc Security
09.2021 - 01.2022
Customer Sales and Service Expert
Lotus Beta Analytics
10.2018 - 08.2021
PMP - Product Management
Treford School of Product
04.2001 -
Bachelor of Science - Medical Physiology
Bingham University
04.2001 -
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