Adesina Michael Bolude
Lokoja
Summary
Operations Manager with 4+ years of leadership in emergency communication centers. Award‑winning manager recognized for crisis response, workflow optimization, and team development. Skilled in leveraging AI-powered analytics, predictive modeling, and machine learning to enhance communication efficiency and decision-making.
Overview
12
12
years of professional experience
6
6
Certification
Work History
Operations Manager
ECC Lokoja
Lokoja
03.2022 - Current
- Led daily operations to streamline workflow and enhance efficiency.
- Integrated AI-powered tools to refine workflows, reducing response time by 15%.
- Implemented predictive scheduling using AI models to optimize staffing.
- Supervised 40+ staff, integrating machine learning insights into training programs to improve skill development.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Conducted staff training on safety and operational best practices to ensure compliance and reduce risks.
- Directed emergency response coordination, ensuring rapid and accurate call handling.
- Recognized for exceptional management skills and leadership in 2022.
Supervisor
ECC Lokoja
Lokoja
01.2018 - 01.2022
- Directed and supervised team of 15 employees in daily operations.
- Conducted performance evaluations and delivered constructive feedback to foster team development and engagement.
- Applied AI-driven compliance monitoring, resulting in improved agent performance and accountability.
- Oversaw emergency call handling to ensure compliance with safety protocols and enhance team readiness.
- Recognized as Best Supervisor of the Year (2020 & 2021).
Agent/Team Lead
ECC Osogbo
Osogbo
01.2014 - 01.2017
- Received recognition as Best Agent of the Year in 2014 for outstanding performance in customer service.
- Resolved customer emergencies swiftly, ensuring effective solutions.
- Led frontline emergency response, ensuring accurate information gathering and dispatch.
- Recorded customer interactions accurately in database for reference.
Education
M.Sc. - Information Technology
University of Manchester
England01.2023
Bachelor of Science - Communication Technology
National Open University of Nigeria
Nigeria01.2017
Diploma - Banking and Finance
University of Ado-Ekiti
Ekiti State01.2002
Skills
- Emergency and Crisis Management
- Quality Assurance and Compliance
- AI/ML workflow
- Data Visualization
- Predictive modeling
- Machine Learning for Workflow Optimization
- AI applications
- Team leadership
Certification
• Diploma in Desktop Publishing 2008
- AI Intelligence Applications for Operations 2023
- AI-Powered Analytical & Predictive Modeling 2024
• Project & Office Management 2024
• Google Data Analytics 2025
• International Executive Diploma in HR Management 2025
- AI Intelligence Applications for Operations 2023
- AI-Powered Analytical & Predictive Modeling 2024
• Project & Office Management 2024
• Google Data Analytics 2025
• International Executive Diploma in HR Management 2025
Additional Information
Best Manager of the Year 2022, Best Supervisor of the Year 2020 & 2021, Most interactive Supervisor of the Year 2020 & 2021, Best Agent of the Year 2014
Languages
- Yoruba
- Hausa
- English
Tools Software
- Google Analytics
- Excel
- Photoshop
- Canva
- Corel Draw
- Microsoft Office Suite
Timeline
Operations Manager
ECC Lokoja
03.2022 - Current
Supervisor
ECC Lokoja
01.2018 - 01.2022
Agent/Team Lead
ECC Osogbo
01.2014 - 01.2017
M.Sc. - Information Technology
University of Manchester
Bachelor of Science - Communication Technology
National Open University of Nigeria
Diploma - Banking and Finance
University of Ado-Ekiti