Aderonke Okerinde
Ikorodu
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Eko Hotels & Suites
09.2018 - 07.2023
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Restaurant Cashier
Maison Fahrenheit Hotel
06.2017 - 09.2018
- Identified and resolved discrepancies and errors in customer accounts.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Any other duties that may be assigned from time to time.
Online Customer Service Representative
MTN NIGERIA PLC ( ISON BPO International Limited)
11.2016 - 06.2017
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Ability to multi-task, prioritize, and manage time effectively.
Education
National Diploma - Office Management
Lagos State Polytechnic
Isolo, Lagos, Nigeria03.2016
Skills
Beverage Preparation
Item promotion
Warm and Friendly
Customer Service
Strong multitasking
Active Listening and Communication
Guest Greeting and Seating
Menu Memorization
Team Player
Food Running
Accomplishments
- Collaborated with team of 12 in the organizing of swimming pool party.
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- MTN How may i help you Training - August to October 2016
- [Typsy certification] Training - 1 day.
Timeline
Restaurant Hostess
Eko Hotels & Suites
09.2018 - 07.2023
Restaurant Cashier
Maison Fahrenheit Hotel
06.2017 - 09.2018
Online Customer Service Representative
MTN NIGERIA PLC ( ISON BPO International Limited)
11.2016 - 06.2017
National Diploma - Office Management
Lagos State Polytechnic
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