Aderonke Aregbesola
Ikeja, Lagos,LA
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Customer Service / Sales Representative
Ombrella Insurance Brokerage Firm
03.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Address customer inquiries and concerns through phone, email, and live chat with empathy and expertise.
- Work closely with colleagues across various departments to ensure quick and effective resolution of customer issues.
- Provide detailed information about our products, services, and pricing.
- Identify and contact potential clients through various channels, including networking and marketing.including networking and marketing.
- Evaluate a client's financial situation, goals, and risk exposure to recommend appropriate coverage.
- Present and sell a wide range of insurance policies, such as auto, home, health, and life insurance, to meet client needs.
- Provide personalized quotes and work with clients to find a plan that fits their budget.
- Foster and maintain long-term relationships with clients to ensure their satisfaction and encourage renewals.
- Clearly explain the details, pros, and cons of different insurance
- plans.
Guide clients through the claims process when they need to file a claim. - Respond to client inquiries and address any issues or concerns they have.
- Develop lasting rapport with clients to ensure their ongoing satisfaction. This is crucial for retaining business and securing renewals.
- Contact clients ahead of their policy renewal dates to ensure continuous coverage and make any necessary adjustments.
Support and guide clients through the claims process to ensure their claim is handled efficiently. - Respond to clients' questions about policy changes, billing, or general insurance-related issues.
- Keep detailed and accurate records of client information, transactions, and sales activities, often using customer relationship management (CRM) software.
- Create performance reports for management to track business endeavors.
- Direct prospects to the field sales team when needed.
- Enter and update customer information in the database. Take and process orders in an accurate manner.
- Handle grievances to preserve the company’s reputation. Go the “extra mile” to meet sales quota and facilitate future sales
Customer Service
Smile Communication Network,
09.2023 - 02.2024
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Greeted customers at counter and provided excellent customer service.
- Provided excellent customer service for positive experiences and returning patrons.
- Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
- Maintaining a working knowledge of company products to effectively communicate with customers.
- Staying informed on social media trends, innovations, and changes.
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.
- Developing and documenting knowledge into helpful content.
- Provided customer service on accounts and resolved problems.
- Developed strong relationships with clients through exceptional customer service skills.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Provided top-notch customer service, addressing client concerns promptly and professionally.
- Monitored customer feedback to improve barista performance and customer service.
Telesales/Customer Service Representative
Vitalvida Nigeria Limited,
04.2023 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company.
- Ask questions to understand
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Class Teacher
NYSC Saint John Bosco College, Ubiaja,
03.2022 - 04.2023
- Managed classroom behavior effectively, promoting respect and fostering a climate conducive to learning.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Developed students'' critical thinking skills by incorporating hands-on activities and real-world problem-solving exercises.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Promoted a positive learning environment by establishing clear expectations and fostering a sense of community within the classroom.
- Differentiated instruction for diverse learners, creating an inclusive environment where all students could thrive academically.
- Evaluated student progress regularly, adjusting instruction to meet individual needs and ensuring mastery of concepts.
- Collaborated with colleagues to develop interdisciplinary units, providing students with a more comprehensive understanding of topics.
- Enhanced student comprehension by utilizing various teaching methods and strategies tailored to individual learning styles.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Served on various school committees focused on curriculum development or improvement initiatives, demonstrating dedication to ongoing school-wide progress.
- Organized extracurricular activities such as clubs or tutoring sessions, extending opportunities for student growth beyond the school day.
- Implemented assessment strategies that accurately measured student understanding, guiding data-driven instruction for improved outcomes.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Administration Officer
Absl Fashion Institute
05.2021 - 03.2022
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Increased employee satisfaction by addressing concerns promptly and maintaining a supportive work environment.
- Promoted continuous learning within the workplace through sharing best practices during internal meetings or presentations showcasing successful strategies implemented within the department.
- Improved interdepartmental collaboration through the development of cross-functional initiatives and guidelines.
- Reduced workload for senior staff by handling routine tasks such as correspondence, scheduling, and document preparation.
- Enhanced communication between departments by organizing regular meetings and distributing meeting minutes.
- Managed vendor relationships to negotiate contracts, secure competitive pricing options, and ensure reliable service delivery.
- Maintained accurate records and archives to ensure easy access to essential information for management decisions.
- Managed office budget, tracking expenses and optimizing resource allocation for costefficiency.
- Developed comprehensive reports on department performance metrics for review by senior leadership teams.
- Facilitated event planning and coordination for conferences, workshops, and training sessions to promote professional development opportunities.
- Assisted in recruitment efforts by screening candidates, conducting interviews, and providing feedback on potential hires.
- Coordinated travel arrangements for executive staff members ensuring smooth itineraries aligned with schedules or preferences where possible.
- Interpreted and communicated complex fiscal and administrative concepts to operational staff.
- Assigned and directed staff to perform security duties under normal conditions and in crisis situations.
Cashier/Secretary
Index Infotech Technology
08.2015 - 09.2016
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Selected and set up appropriate props, backdrops, and lighting.
- Consulted with supervisors to handle unusual problems and alter existing equipment.
- Handled cameras operating at several thousand frames per second.
- Directed guests to photo port location to view and purchase pictures.
- Developed strong relationships with clients through effective communication and understanding of their photography needs.
Cashier
Index InfoTech Computer Training Center
02.2011 - 11.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
Higher National Diploma - Banking And Finance
Federal Polytechnic Kaura Namoda, Zamfara State
Zamfara 04.2001 -
National Diploma - Banking And Finace
Federal Polytechnic Kaura Namoda, Zamfara State
Zamfara State 04.2001 -
Diploma - Diploma in Computer Training
Training Center, Sabon Tasha Kaduna State
Kaduna 04.2001 -
SSCE - Commercial
Queency International School, Angwan Pama Sabon Tasha, Kadun
Kaduna, Kaduna State, Nigeria 04.2001 -
Primary School Leaving Certificate - Primary School Leaving Certificate
Wilson Preparatory School, Gwari Avenue, Kaduna State.
Kaduna, Kaduna State, Nigeria 04.2001 -
Skills
1 Communication Skills
Active Listening: Listening attentively ensures that customers feel heard and valued For example, reflecting on their concerns shows genuine interest
Clear Verbal and Written Communication: Articulating solutions concisely avoids confusion and promotes understanding
2 Empathy
Understanding Customer Needs: Putting yourself in the customer’s shoes fosters trust
Building Genuine Connections: Demonstrating empathy transforms interactions into positive experiences
3 Patience
Handling Difficult Situations with Poise: Remaining calm in high-pressure moments diffuses tension
Managing Stressful Interactions: A patient demeanor prevents escalation
4 Problem-Solving Skills
Creative Solutions for Unique Challenges: Thinking outside the box can resolve complex issues
Examples of Problem-Solving in Action: Highlighting these moments on your resume showcases value
5 Time Management
Balancing Multiple Customer Needs: Prioritizing tasks ensures timely resolutions
Staying Productive Under Pressure: Efficiency is crucial in fast-paced environments
6 Product Knowledge
Why Product Knowledge is Essential: In-depth understanding enables effective assistance
Demonstrating Expertise to Build Trust: Knowledgeable representatives inspire confidence
7 Adaptability
Responding to Changing Customer Needs: Flexibility ensures customer satisfaction
Flexibility in Diverse Situations: Adapting to challenges showcases resilience
Timeline
Customer Service / Sales Representative
Ombrella Insurance Brokerage Firm
03.2024 - Current
Customer Service
Smile Communication Network,
09.2023 - 02.2024
Telesales/Customer Service Representative
Vitalvida Nigeria Limited,
04.2023 - 08.2023
Class Teacher
NYSC Saint John Bosco College, Ubiaja,
03.2022 - 04.2023
Administration Officer
Absl Fashion Institute
05.2021 - 03.2022
Cashier/Secretary
Index Infotech Technology
08.2015 - 09.2016
Cashier
Index InfoTech Computer Training Center
02.2011 - 11.2012
Higher National Diploma - Banking And Finance
Federal Polytechnic Kaura Namoda, Zamfara State
04.2001 -
National Diploma - Banking And Finace
Federal Polytechnic Kaura Namoda, Zamfara State
04.2001 -
Diploma - Diploma in Computer Training
Training Center, Sabon Tasha Kaduna State
04.2001 -
SSCE - Commercial
Queency International School, Angwan Pama Sabon Tasha, Kadun
04.2001 -
Primary School Leaving Certificate - Primary School Leaving Certificate
Wilson Preparatory School, Gwari Avenue, Kaduna State.
04.2001 -