ADERINSOLA AMINAT ERIKITOLA
Uyo,AK
Summary
Dynamic professional with a solid foundation in the aviation sector, where I successfully managed procurement operations for a travel agency for over 6 years. Currently pursuing a Master's degree in Supply Chain Management and Logistics at Leeds Beckett University, driven by a passion for optimizing procurement processes and enhancing supply chain efficiency. Proven ability to negotiate deals, manage supplier relationships, and streamline procurement operations to achieve cost savings and operational excellence. Skilled in leveraging analytical insights and attention to detail to support strategic sourcing initiatives. Eager to apply academic knowledge and practical experience to contribute effectively to procurement and supply chain management within a dynamic organization.
Overview
13
13
years of professional experience
Work History
Travel Procurement Manager
Taneem and Tareeq
02.2017 - Current
- Developed strong relationships with vendors for better travel deals and more options for clients.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Negotiated favorable contracts with suppliers, resulting in cost savings for both the agency and its customers.
- Provide personalized travel advice and recommendations to clients based on their preferences, budget, and travel requirements.
- Handle inquiries, issues, and complaints from clients professionally and efficiently, aiming for quick resolution and customer satisfaction.
- Follow up with clients post-travel to gather feedback and encourage repeat business and referrals.
- Coordinated travel arrangements for clients, ensuring seamless and hassle-free experiences.
- Increased client satisfaction by promptly managing booking inquiries and efficiently handling reservation changes.
- Conducted thorough supplier evaluations, selecting vendors based on quality, price, reliability, and commitment to sustainability initiatives.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
- Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.
Customer Experience Manager
Blue Frog Creations Limited
02.2015 - 10.2015
- Ensuring the necessary resources are available for quality customer service delivery
- Review customer complaints
- Identify and implement strategies to improve quality of service
- Planning and delegating work tasks to ensure quality customer experience.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
Administrative Officer
Akwa Ibom State Ministry of Culture and Tourism
11.2012 - 10.2013
- Secretarial duties – typing, printing, photocopying and filing of documents.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Created, prepared, and delivered reports to various departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Protocol Assistant/Administrative Assistant
Federal Airports Authority of Nigeria Headquarters
07.2012 - 10.2012
- Preparing staff letters of Introduction to Embassies
- Submission and collection of staff Passports at Embassies
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Ensured accurate record-keeping with diligent data entry and database management.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Reservation And Booking Assistant
Nusra Travels and Tours
07.2011 - 09.2011
- Maintained accurate records of all bookings, enabling easy retrieval of information when needed.
- Enhanced productivity by assisting colleagues in resolving booking-related challenges or questions as needed.
- Reduced booking errors by implementing a thorough verification process before finalizing reservations.
- Coordinated travel arrangements for clients, ensuring seamless and hassle-free experiences.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
CERTIFICATE - Basic Computer Reservation System
Sabre Travel Network
Lagos, Nigeria02.2016
CERTIFICATE - Diploma, Foundation in Travel And Tourism (IATA)
Landover Aviation Business School
Lagos, Nigeria09.2014
Bachelor of Science - Tourism Studies
Redeemer’s University
Ede, Osun State, Nigeria08.2012
Skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Computer Skills
- Organizational Skills
- Reliability
- Team Collaboration
- Adaptability and Flexibility
- Pricing strategy
- Analytical Thinking
References
REFEREE
DR. ADENIYI OLUWAKOYA,
Department of Transport and Tourism Studies, Redeemer’s University,
Gbongan – Oshogbo Road, Ede, Osun State, Nigeria.
oluwakoyaa@run.edu.ng
+2348055381535
Interests
Travelling.
Shopping.
Timeline
Travel Procurement Manager
Taneem and Tareeq
02.2017 - Current
Customer Experience Manager
Blue Frog Creations Limited
02.2015 - 10.2015
Administrative Officer
Akwa Ibom State Ministry of Culture and Tourism
11.2012 - 10.2013
Protocol Assistant/Administrative Assistant
Federal Airports Authority of Nigeria Headquarters
07.2012 - 10.2012
Reservation And Booking Assistant
Nusra Travels and Tours
07.2011 - 09.2011
CERTIFICATE - Basic Computer Reservation System
Sabre Travel Network
CERTIFICATE - Diploma, Foundation in Travel And Tourism (IATA)
Landover Aviation Business School
Bachelor of Science - Tourism Studies
Redeemer’s University
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