Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aderayo Kehinde

Customer Service Analyst
Lagos

Summary

Hello! I'm a Customer Service Specialist with over 5 years of experience in delivering excellent support and enhancing client satisfaction. My passion for helping others drives me to ensure that every interaction leaves a positive impact. I've honed my skills in resolving complex issues, understanding customer needs, and providing tailored solutions through phone, email, and live chat. At the heart of my approach is empathy, active listening, and a commitment to continuous improvement. I believe that great customer service goes beyond solving problems-it's about building lasting relationships and trust with each customer. Feel free to connect-I'm excited to share insights and explore new opportunities

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Social Services Specialist

NGO Recruitment
1 2018 - Current
  • Led recruitment efforts for NGOs, sourcing mission-driven talent and fostering partnerships to identify top-tier candidates for social impact roles
  • Implemented innovative recruitment strategies that enhanced team dynamics and organizational effectiveness across diverse sectors.

Customer Service Analyst

OPay
04.2019 - Current
  • Managed a high volume of inbound calls, achieving prompt issue resolution and consistently high customer satisfaction through clear communication and problem-solving
  • Exceeded KPIs by maintaining a 2-minute average call handling time and 100% customer satisfaction, while collaborating with teams to resolve complex issues and retain customers.

Marketing Project Coordinator

Paycom Nigeria Limited (Opay)
04.2019 - 03.2023
  • Managed multi-channel marketing projects, increasing campaign engagement by 30% through targeted audience segmentation
  • Monitored project progress, identified risks, and implemented timely solutions for successful delivery.

Sales And Marketing Specialist

First City Monument Bank (FCMB)
09.2018 - 03.2019
  • Developed and implemented sales and marketing plans to drive results and align with business objectives
  • Built and maintained strong client relationships while managing marketing budgets efficiently.

Sales And Marketing Strategist

Coronation Insurance Plc.
08.2018 - 01.2019
  • Developed and implemented strategic initiatives to drive sales growth and enhance brand visibility
  • Conducted client assessments to recommend suitable insurance products and lead cross-functional teams in executing integrated marketing campaigns.

Social Worker

Ministry of Women Affairs and Social Development, Kebbi State (NYSC)
07.2017 - 07.2018
  • Delivered presentations and workshops for women and young children, and mentored youths and young women at the Ministry's Women Development Centre
  • Managed administrative and logistical tasks for community development, collaborated with Social Welfare Officers, and worked with the Director of Women Empowerment Services to enhance feedback and development.

Education

Bachelor's degree - Social Work

University of Lagos, Akoka
01.2012 - 04.2016

Skills

Time Management

Timeline

Customer Service Analyst

OPay
04.2019 - Current

Marketing Project Coordinator

Paycom Nigeria Limited (Opay)
04.2019 - 03.2023

Sales And Marketing Specialist

First City Monument Bank (FCMB)
09.2018 - 03.2019

Sales And Marketing Strategist

Coronation Insurance Plc.
08.2018 - 01.2019

Social Worker

Ministry of Women Affairs and Social Development, Kebbi State (NYSC)
07.2017 - 07.2018

Bachelor's degree - Social Work

University of Lagos, Akoka
01.2012 - 04.2016

Social Services Specialist

NGO Recruitment
1 2018 - Current

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Aderayo KehindeCustomer Service Analyst