Summary
Overview
Work history
Education
Skills
References
Hobbies and Interests
Volunteer Experience
Community Service
References
Timeline
Generic

ADEPOJU MARIAM MERCY

LAGOS

Summary

A dedicated professional with a strong background in effective communication, patient assistance and healthcare support. Demonstrates exceptional team collaboration and leadership ability, coupled with problem-solving and multi-tasking skills. Known for empathy understanding, time-management prowess, and pressure handling. Committed to leveraging these competencies to achieve career goals in a dynamic and challenging environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience
2032
2032
years of post-secondary education

Work history

Customer service representative

VALUE JET
LAGOS
09.2025 - Current
  • Offered technical support, leading to enhanced user experience.
  • Performed administrative duties contributing towards smooth store operations.
  • Provided top-notch support for increased customer satisfaction.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.

SIWES

Federal Airport Authority Of Nigeria
06.2023 - 12.2023
  • Protocol work for dignitaries arriving or departing the Airport.
  • Attending to clients willing to come for excursion at the Airport
  • Exposing Students to different sections of the Airport in the course of their excursion.
  • Imparting in my Students, some basic knowledge of Aircraft
  • Collaborating with colleagues in the other departments of the Aviation Industry when necessary.
  • Responsible for keeping in touch with our client records, their date and time for their excursion.
  • Teaching new colleagues about the day-to-day activities of our department. (Public Affairs).

Education

Bachelor of science - Hospitality and Tourism

Federal University Of Agriculture Abeokuta

Cabin crew and Customer service

Lagos Aviation Academy
01.2024 - 01.2025

WASSCE - undefined

Regina Mundi Girls Secondary School
Iwo, Osun State
01.2011 - 01.2017

Skills

  • Effective communication
  • Patient assistance and healthcare support
  • Team collaboration and leadership ability
  • Problem solving and multi-tasking
  • Empathy understanding
  • Time-Management prowess
  • Pressure handling

References

Available upon request

Hobbies and Interests

Reading, Meeting People, Traveling, Swimming

Volunteer Experience

Ason medical center, Volunteer Health Assistant, Lagos, Nigeria, 2023-08, 2025-07, Assisted nurses with patient comfort, including guiding patients to consultation rooms and helping distribute meals., Observed therapy and rehabilitation sessions, gaining insight into patient care and recovery processes., Supported hospital staff with basic administrative tasks such as filing patient records and directing visitors., Developed strong communication, empathy, and teamwork skills in a clinical environment, Maintained a clean, safe, and hygienic healthcare environment

Community Service

Red Cross, Community Health Volunteer, 2025-07, 2025-08, Assisted in first aid and basic healthcare support for corps members., Contributed to health awareness campaigns on hygiene and first aid., Strengthened teamwork and problem-solving skills in a camp healthcare setting., NYSC Orientation Camp

References

References available upon request.

Timeline

Customer service representative

VALUE JET
09.2025 - Current

Cabin crew and Customer service

Lagos Aviation Academy
01.2024 - 01.2025

SIWES

Federal Airport Authority Of Nigeria
06.2023 - 12.2023

WASSCE - undefined

Regina Mundi Girls Secondary School
01.2011 - 01.2017

Bachelor of science - Hospitality and Tourism

Federal University Of Agriculture Abeokuta
ADEPOJU MARIAM MERCY