ADEPOJU MARIAM MERCY
LAGOS
Summary
A dedicated professional with a strong background in effective communication, patient assistance and healthcare support. Demonstrates exceptional team collaboration and leadership ability, coupled with problem-solving and multi-tasking skills. Known for empathy understanding, time-management prowess, and pressure handling. Committed to leveraging these competencies to achieve career goals in a dynamic and challenging environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
2032
2032
years of post-secondary education
Work history
Customer service representative
VALUE JET
LAGOS
09.2025 - Current
- Offered technical support, leading to enhanced user experience.
- Performed administrative duties contributing towards smooth store operations.
- Provided top-notch support for increased customer satisfaction.
- Participated in team meetings sharing best practices for improving service delivery.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
SIWES
Federal Airport Authority Of Nigeria
06.2023 - 12.2023
- Protocol work for dignitaries arriving or departing the Airport.
- Attending to clients willing to come for excursion at the Airport
- Exposing Students to different sections of the Airport in the course of their excursion.
- Imparting in my Students, some basic knowledge of Aircraft
- Collaborating with colleagues in the other departments of the Aviation Industry when necessary.
- Responsible for keeping in touch with our client records, their date and time for their excursion.
- Teaching new colleagues about the day-to-day activities of our department. (Public Affairs).
Education
Bachelor of science - Hospitality and Tourism
Federal University Of Agriculture Abeokuta
Cabin crew and Customer service
Lagos Aviation Academy
01.2024 - 01.2025
WASSCE - undefined
Regina Mundi Girls Secondary School
Iwo, Osun State 01.2011 - 01.2017
Skills
- Effective communication
- Patient assistance and healthcare support
- Team collaboration and leadership ability
- Problem solving and multi-tasking
- Empathy understanding
- Time-Management prowess
- Pressure handling
References
Available upon request
Hobbies and Interests
Reading, Meeting People, Traveling, Swimming
Volunteer Experience
Ason medical center, Volunteer Health Assistant, Lagos, Nigeria, 2023-08, 2025-07, Assisted nurses with patient comfort, including guiding patients to consultation rooms and helping distribute meals., Observed therapy and rehabilitation sessions, gaining insight into patient care and recovery processes., Supported hospital staff with basic administrative tasks such as filing patient records and directing visitors., Developed strong communication, empathy, and teamwork skills in a clinical environment, Maintained a clean, safe, and hygienic healthcare environment
Community Service
Red Cross, Community Health Volunteer, 2025-07, 2025-08, Assisted in first aid and basic healthcare support for corps members., Contributed to health awareness campaigns on hygiene and first aid., Strengthened teamwork and problem-solving skills in a camp healthcare setting., NYSC Orientation Camp
References
References available upon request.
Timeline
Customer service representative
VALUE JET
09.2025 - Current
Cabin crew and Customer service
Lagos Aviation Academy
01.2024 - 01.2025
SIWES
Federal Airport Authority Of Nigeria
06.2023 - 12.2023
WASSCE - undefined
Regina Mundi Girls Secondary School
01.2011 - 01.2017
Bachelor of science - Hospitality and Tourism
Federal University Of Agriculture Abeokuta