Adeoti Fiyinfoluwa
Summary
Versatile and results-driven professional with experience in customer service and audit support. Adept at handling high-volume client interactions with empathy and efficiency, while also skilled in financial statement reviews, control testing, and preparing accurate audit documentation. Recognized for strong communication, problem-solving, and analytical skills that improve customer satisfaction, strengthen compliance, and ensure timely, high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Audit Assistant
Brightway Microfinance Bank
Ilorin
01.2018 - 05.2022
- Assisted in planning and executing statutory audits by reviewing financial statements, testing internal controls, and reconciling key accounts, ensuring accuracy and compliance.
- Identified discrepancies and control weaknesses during audit testing, providing actionable insights that enabled senior auditors to recommend improvements and strengthen client compliance.
- Prepared comprehensive audit working papers and documentation, reducing review time for managers, and contributing to faster audit sign-offs.
- Partnered with client finance teams to clarify variances, resolve issues, and implement best practices, improving efficiency and fostering strong, professional relationships.
- Consistently met multiple tight deadlines across concurrent audit engagements, demonstrating reliability, attention to detail, and commitment to high-quality results
Customer Care Representative
Brightway Microfinance Bank
Ilorin
10.2016 - 06.2018
- Delivered excellent customer support by resolving inquiries, complaints, and service issues across phone, email, and in-person channels, achieving high customer satisfaction ratings.
- Handled an average of 50+ customer interactions daily, demonstrating patience, empathy, and strong communication skills, while maintaining professionalism under pressure.
- Resolved service issues efficiently, reducing escalation rates and strengthening customer loyalty.
- Accurately documented customer interactions and feedback, providing valuable insights that informed service improvements and process enhancements
- Consistently exceeded performance targets, earning recognition from supervisors for reliability, teamwork, and delivering a positive customer experience.
Education
Bachelor of Science - Finance
University of Ilorin
Ilorin, Nigeria 06-2022
Skills
- Customer relationship management
- Complaint resolution
- Data entry accuracy
- Audit documentation
- Quality assurance
- Process improvement
- Client communication
- Relationship building
- Task prioritization
References
Oba Ademola Ajibola Julius
Olusin of Ijara, Isin
0808 437 1794
Mr Laide
MD Brightway Microfinance
+234 0703 772 5591
Mr Daniel Agboola
MD, Mt Olive Nig. Ltd
901 048 4471
Timeline
Audit Assistant
Brightway Microfinance Bank
01.2018 - 05.2022
Customer Care Representative
Brightway Microfinance Bank
10.2016 - 06.2018
Bachelor of Science - Finance
University of Ilorin