Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Adeoluwa Olorunnisola

6 Azeez Oloka Close Off Egbe Road Ejigbo,Nigeria

Summary

Result oriented, Resourceful and organized professional with excellent time management and leadership abilities, wide and deep knowledge base in financial technology, proven ability to get results, ability to successfully develop and manage new business opportunities within markets seeking a position to contribute effectively to the growth and productivity of the organization.

Overview

7
7
years of professional experience
11
11
years of post-secondary education
2
2
Certifications

Work History

Quality Assurance Specialist

Blueridge Microfinance Bank
Lagos, NG
03.2022 - Current
  • Maintain and develop internal support and call center quality standards
  • Review a subset of support agents’ conversations
  • Assess support interactions based on internal standards
  • Accompany evaluations with meaningful and constructive feedback
  • Help agents improve their performance with specific instructions and constant support
  • Map the need for training and onboarding programs and initiate these projects
  • Participate in calibration sessions to maintain consistency in internal evaluations

Verification Specialist

Blueridge Microfinance Bank
Lagos, NG
03.2021 - 02.2022
  • Explained very technical financial information to applicants in easy to understand language.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collaborated with team members to achieve target results.

Settlement Officer

Blueridge Microfinance Bank
Lagos, NG
03.2020 - 02.2022
  • Responsible for reconciliation with payment platform cooperative institutions, and timely handling of abnormal fund settlement issues;
    • Timely dealt with the pending orders for clearing and settlement business every day;
    • Worked with the Customer Service Team and processing the funding related customer feedback and complaints related;
    • Participated in the formulation of clearing business operation procedures and specifications, to improve the efficiency and optimize the workflow of clearing work.
    • Ensured daily reconciliation of all transactions and provide daily/weekly reconciliation and settlement reports.
    • Ensured the business is not exposed to any material risks emanating from reconciliation variances.
    • Developed models that assist in the reconciliation process to speed up reconciliation and provide accuracy.
    • Documented processes, procedures, resolution guides, etc. for the settlement team
    • Performed daily and weekly revenue recognition and cost optimization exercises.
    • Worked with Compliance to design and maintain a process for reporting fraudulent activity to the appropriate regulatory authorities

Loan Collection Officer

Blueridge Microfinance Bank
Lagos, NG
11.2019 - 02.2020
  • Kept track of assigned accounts to identify outstanding debts
  • Planned course of action to recover outstanding payments
  • Located and contacted debtors to inquire of their payment status
  • Negotiated payoff deadlines or payment plans
  • Handled questions or complaints
  • Investigated and resolved discrepancies
  • Alerted superiors of debtors unwilling or unable to pay when necessary

Technical Officer

Jasper Biochemical and Allied Products Limited
Lagos, NG
06.2016 - 10.2019
  • Liaised with regulatory bodies in meeting set rules and guidelines in the storage of food and industrial chemicals
  • Processed necessary documentation, permits, and certificates from these bodies.
  • Ensured the proper handling and storage of food and industrial chemicals.
  • Served as the link between the organization and customers in meeting customer standards.

Project Manager

Tanteeta Robotics (Formerly ACI)
Lagos, NG
01.2012 - 08.2012
  • Developed and initiated projects, managed costs and monitored performance.
  • Maintained clear communication with precise technical writing to document and inform critical processes.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Led project teams through design, construction and launch process.
  • Maintained compliance with regulatory parameters in complex projects with overlapping policies.
  • Accelerated progress by continually reviewing performance, budgets and project timelines.
  • Drove team success through shared vision and recognition of quality performance.
  • Identified plans and resources required to meet project goals and objectives.

Education

Bachelor of Science - Chemistry Education

Obafemi Awolowo Unoversity
Ile-Ife
02.2008 - 09.2013

High School Diploma -

Omolaja Sodipo Memorial Anglican School
Abeokuta
09.2000 - 07.2006

Skills

    Adept at performing analysis

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Software

Microsoft Office Suite

HTML

CSS

Certification

Edge Leadership and Communications Training

Timeline

Quality Assurance Specialist

Blueridge Microfinance Bank
03.2022 - Current

Verification Specialist

Blueridge Microfinance Bank
03.2021 - 02.2022

Settlement Officer

Blueridge Microfinance Bank
03.2020 - 02.2022

Loan Collection Officer

Blueridge Microfinance Bank
11.2019 - 02.2020

Technical Officer

Jasper Biochemical and Allied Products Limited
06.2016 - 10.2019

National Youth Service Corps

04-2016

Edge Leadership and Communications Training

09-2015

Project Manager

Tanteeta Robotics (Formerly ACI)
01.2012 - 08.2012

Bachelor of Science - Chemistry Education

Obafemi Awolowo Unoversity
02.2008 - 09.2013

High School Diploma -

Omolaja Sodipo Memorial Anglican School
09.2000 - 07.2006

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Adeoluwa Olorunnisola