Adeola Sodade-Martins

• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Coordinating 2G/3G/LTE/MIMO/5G Antenna Installation with team member in Abuja region to ensure good quality installation.
• Familiarizing all SBCs to customer requirement for proper installation & often training during Roll-out for Quality Installations.
• Supporting Acceptance Team to check site availability and other KPI and then submit sites to customer for approval.
• Monitor team performance and report on metrics.
• Schedule Training for team members ON 2G/3G/LTE/5G/MIMO Site reports for optimal performance.
• Checking of sites Alarms and Availability Status after newly integrated site shared using U2020 to avoid time wasting in plannin SSV.
• Collecting daily statistics on alarm/event logs using U2020 and pushing to RPMS, Wireless and Tx team to resolve.
• Monitoring Daily Traffic Report.
• Collating and Monitoring of SSV (Antenna Quality)/Optimization tracker to have proper records for SSV updates.
• 2G Optimization Analysis.
• Collating and Monitoring of SSV Reports Quality Check and submission.
• Monitoring 2G/4G TA (Time in Advance)/ 3G TP (Time Propagation Delay) for sites overshooting during optimization on U2020.
• Correction of sector/cyclic swap using U2020.
• Configuring 2G/3G/4G and 5G sites by using baseline parameters and other basic configuration.
• Running neighbor relationship (inter/intra and IRAT).
• Define CGI (cell global identity) on the core network.
• Cell activation.

• Negotiated sales terms with new and existing clients.
• Worked with the logistics team to understand full scope of available offerings and provide top-notch salesmanship to customers.
• Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
• Kept detailed track of sales and customer information in company system.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Presented information to customers and give feedback to management.
• Sourced for an external logistics for swift delivery to retail customers in order to meet customer needs.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Informed customers of promotions to increase sales productivity and pricing.
• Kept detailed records of daily activities through online customer database.
• Built relationships with customers to promote long term business growth.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Provided ongoing guest service.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Documentation and record keeping as it relates to staff and students.

• Reviews educational requests and makes recommendations.

• Oversight of daily operational activities.

Provides assistance to all units and departments.

• Manages business applications and facilitates trainings.

• Coordinates of monthly and quarterly of year events.