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ADEOLA OLANIYA
Lagos
Summary
Customer-focused professional with experience in customer support and client relationship management. Skilled in resolving issues, managing priorities, and collaborating with cross-functional teams in fast-paced environments. Strong communicator with critical thinking abilities and capacity to work independently in hybrid and remote settings. Seeking to contribute skills as a Property Manager with a UK-based real estate company.
Overview
1
1
year of professional experience
Work History
Operations Manager
TC Express Logistics
02.2026 - Current
- Coordinated daily operations and addressed customer enquiries to enhance service responsiveness.
- Scheduled deliveries and maintained operational records to ensure timely logistics.
- Facilitated communication between customers and internal teams to resolve issues effectively.
Founder & Operations Coordinator
DEO’Z Grills
06.2025 - Current
- Coordinated operations, customer service, order processing, vendor relationships, and inventory management.
- Developed business model and operational strategies for food service industry.
- Managed supply chain logistics to ensure timely product availability.
- Established marketing initiatives to enhance brand visibility and customer engagement.
Customer Support Representative
Gaisun Technology
03.2026 - Current
- Primary contact for customers via phone, email and digital channels.
- Resolve enquiries and complaints promptly.
- Coordinate with internal teams for timely resolution.
- Maintain accurate customer records.
- Prioritise multiple enquiries and meet service standards.
- Escalate complex issues and provide updates.
Education
Bachelor of Arts - English Education
University of Lagos (UNILAG)
Lagos, NigeriaSkills
- Customer Relationship Management
- Case Management
- Complaint Resolution
- Administrative Coordination
- Stakeholder Communication
- Documentation
- Microsoft Office
- Excel
- Microsoft Word
- Outlook
- Google Workspace
- CRM Systems
- Email Management
- Time Management
- Organization
- Critical Thinking
- Problem resolution
- Attention to detail
Timeline
Customer Support Representative
Gaisun Technology
03.2026 - Current
Operations Manager
TC Express Logistics
02.2026 - Current
Founder & Operations Coordinator
DEO’Z Grills
06.2025 - Current
Bachelor of Arts - English Education
University of Lagos (UNILAG)