Microsoft, oracle, azure
Adeola ADEMUYIWA
Health Information Manager
Lagos
Summary
Bilingual Health Information Management Director highly knowledgeable in electronic health records software and recruiting and onboarding new employees. Communicative professional working collaboratively with departments to minimize risk and effectively resolve issues. Looking to take on a challenging role with an established organization.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
22
22
Certifications
1
1
Language
Work History
Health Information Manager
Lagos State Primary Health Care Board
Lagos
2018.11 - Current
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Maintained relationships with medical providers, suppliers and reporters.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Reviewed recordkeeping procedures for patients and doctors.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented new coding and billing procedures that helped alleviate number of denied claims from insurance carriers.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
Hospital Administrator
Rjolad Hospital
Lagos
2016.05 - 2018.10
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Acted as liaison among governing boards, medical staff and department heads.
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Maintained up-to-date information in electronic medical records software.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Managed and recorded facility maintenance and upkeep budget.
- Developed and updated department goals and achievements throughout fiscal year.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Communicated with patients, ensuring that medical information was kept private.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
- Successfully negotiated client contract renewals to create increased revenue.
Customer Care Representative
Wellness Health Maintenance Organization
Lagos
2016.01 - 2016.05
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted call-in customers with questions and orders.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
- Navigated multiple computer systems and applications to find information.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Sought ways to improve processes and services provided.
- Effective liaison between customers and internal departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Administrative Assistant
Oyo State Ministry Of Health
Oyo
2015.01 - 2015.11
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office meetings and client appointments for staff teams.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Education
Technician In Health Information Management - Health Information Management
Lagos State College of Health Technology
Lagos, Nigeria 2009.09 - 2011.07
Higher National Diploma - Health Information Management
School of Health Information Management
Lagos, Nigeria 2012.09 - 2014.07
National Diploma In Health Information Management - Health Information Management
School of Health Information Management
Lagos, Nigeria 2011.09 - 2012.07
Skills
Effective communication
undefinedSoftware
Certification
Diploma in Medical Secretary, Alison, 2022
Timeline
Health Information Manager
Lagos State Primary Health Care Board
2018.11 - Current
Hospital Administrator
Rjolad Hospital
2016.05 - 2018.10
Customer Care Representative
Wellness Health Maintenance Organization
2016.01 - 2016.05
Administrative Assistant
Oyo State Ministry Of Health
2015.01 - 2015.11
Higher National Diploma - Health Information Management
School of Health Information Management
2012.09 - 2014.07
National Diploma In Health Information Management - Health Information Management
School of Health Information Management
2011.09 - 2012.07
Technician In Health Information Management - Health Information Management
Lagos State College of Health Technology
2009.09 - 2011.07
Diploma in Medical Secretary, Alison, 2022
Certificate in Cardiopulmonary resuscitation, AED and First Aid, Alison, 2022
Diploma in Mental Health, Alison, 2022
Certificate in Elderly Care and Caring for the Disabled, Alison, 2022
Diploma in Caregiving. Alison, 2022
Certificate in Adults Support and Protection, Florence Academy. 2022
Certificate in Dignity in Care, Florence Academy. 2022
Certificate in Time Management, Lagos State Government. 2021
Certificate in Ethics and Governance of Artificial intelligence in Health, World Health Organization, 2022
Certificate in Elderly Care and Caring for the Disabled, Alison, United Kingdom, 2021
Certificate in Basic Life Support, Florence Academy. 2022
Certificate in Food and hygiene, Florence Academy. 2022
Certificate in Infection Prevention and Control, Florence Academy. 2022
Certificate in Core Communication skills, Florence Academy. 2022
Certificate in COVID-19, Florence Academy. 2022
Certificate in Electronic Health Information Management, University of Ilorin Teaching Hospital, 2019
Certificate in Medication Administration, Florence Academy. 2022
Certificate in Equality and Diversity, Florence Academy. 2022
Certificate in Adults Support and Protection, Florence Academy. 2022
Certificate in Dignity in Care, Florence Academy. 2022
Certificate in Stroke Awareness, Florence Academy. 2022
Certificate in Computer Desktop Publishing and internet appreciation
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