Adeola Adekalu

• Handled and managed incoming calls and emails for a busy executive, resulting in a response rate within 24 hours.
• Researched and compiled data for reports, resulting in a 20% increase in accuracy and a 50% reduction in report preparation time.
• Provided direct feedback to management regarding account activities and customer complaints
• Collaborated with management to propose solutions regarding account concerns increasing client satisfaction by 25% after resolution and receiving client referrals
• Identified and assess customer's needs to achieve satisfaction
• Handled customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolutions.

Recorded and organized all phone, email, text, and chat messages with 97% accuracy

• Kept records of customer interactions, process customer accounts and file documents.
• Coordinated calendars between company executives and scheduled meetings, conferences, and business trips.
• Followed communication procedures guidelines and policies.

• Developed and implemented inventory control policies and procedures to maintain optimal stock levels
• Regularly assessed inventory needs and make data-driven decisions to prevent overstocks or stockouts
• Utilized inventory management software to track stock movements, update records, and generate reports
• Conducted routine physical inventory counts, cycle counts, spot checks, and reconcile variances between actual and recorded stock levels for all business units
• Investigated and resolved discrepancies, implementing corrective measures to enhance inventory accuracy
• Managed the necessary stock adjustments and carry out inventory uploads
• Worked closely with purchasing and sales to align inventory levels with operational requirements
• Analyzed inventory reports to identify trends, slow-moving items, and opportunities for improvement
• Identified opportunities for process improvements in inventory management and implement best practices
• Ensured compliance with company policies, industry regulations, and quality standards
• Implemented risk management strategies to minimize inventory-related losses and disruptions.
• Provided support and training for team members, fostering a positive work environment and increased productivity.
• Assisted in the implementation of a new stocktaking process, reducing time spent on manual counts and increasing overall inventory accuracy.
• Conducted regular performance evaluations for team members, providing feedback and setting goals for personal growth and improvement within the role.
• Played a crucial role in preparing the warehouse for monthly audits, ensuring all paperwork and processes were compliant with company policies.

• Assisting in keeping tracks of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc.
• Assist in Reconciliation of processed work by verifying entries and comparing system reports to balances.
• Coordinated with other departments within the organization to ensure that accounting records are kept up to date.
• Implemented best practices in treasury operations to improve overall efficiency while minimizing potential risks.
• Assist in generally responding to all vendor enquiries regarding finance.
• Prepared reports about business activities for internal use
• Enhanced financial reporting accuracy by reconciling bank accounts and investigating discrepancies in a timely manner.