Innovative professional bringing progressive career spanning banking operations, sales and marketing, and business management. Excellent business acumen and strategic planning skills to drive profitability and margins year over year. Known for strong leadership and communication skills with ability to build and maintain profitable relationships while exceeding sales and revenue goals.
Hi, I’m
Adeniyi Ogunwolu
Lagos,SURULERE
Summary
Overview
24
years of professional experience
12
years of post-secondary education
Work History
ARHISE13 NIGERIA LIMITEDBroad Street, Lagos Island
Managing Director/CEO
03.2021 - Current
Job overview
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Devised key initiatives that drove substantial business growth.
- Developed and implemented 5-year strategic plan informing future business expectations and direction.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Developed methods of tracking expenses, controlled company budget and devised new ways to save money while maintaining excellent service records.
- Deployed processes to increase long-term business success and increase profit levels.
- Created and implemented policies and objectives to improve productivity and maximize investment return.
SBFX Bureau De Change LtdBroad Street, Lagos Island
Director
02.2018 - 07.2021
Job overview
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Created clear company mission and vision statements, improving staff focus and motivation.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Managed daily operations by overseeing financials, key performance indicators and employee performance.
- Developed strategic partnerships to expand client base.
- Strategised long-term business needs, driving customer feedback to deliver ongoing process improvements.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Established professional relationships with business partners and shareholders to promote trust, rapport and reliability.
- Participated in staff meetings to discuss announcements and developments.
- Oversaw performance of executives and provided guidance for improvement.
- Managed business operations, financial performance and investments of company.
Keystone Bank LimitedVictoria Island, Victoria Island
Team Lead
09.2015 - 12.2017
Job overview
- Mentored and coached junior staff to produce high-performing, quality team members.
- Promoted company values and vision, ensuring full team adherence and investment.
- Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
- Expertly led teams of four(4) to successfully achieve productivity KPIs.
- Developed and implemented strategic processes for improved productivity and profitability.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Promoted professionalism and effective communication among staff to develop productive relationships.
United Bank for AfricaBroad Street, Lagos Island
Branch Manager
04.2011 - 06.2015
Job overview
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
- Increased overall annual sales by incorporating several quality process improvements within the branch.
- Collaborated with district manager to set performance standards.
- Oversaw approval of loans, lines of credit and other fiscal plans.
- Worked with regional managers on start-up, development and growth of new branches.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Documented and interpreted complicated financial information for clients.
- Supportively directed a team of eight(8) Relationship Managers.
- Maintained detailed records of branch office activities.
United Bank For AfricaBroad Street, Lagos Island
Profit Center Manager
03.2009 - 04.2011
Job overview
- Supervised and trained staff to complete projects and tasks for center.
- Drove profitability goals of the unit and the branch
- Developed and maintained healthy loan portfolio for growth and profitability
- Drove and maintained financial targets for growth and profitability
- Relationship management in order to meet customers' needs
United Bank For AfricaBroad Street, Lagos Island
Customer Service Manager
04.2004 - 03.2009
Job overview
- Reviewed processes and practices regularly to achieve business goals.
- Reviewed customer agreements to verify current and correct data and supporting documentation.
- Analysed statistics and KPIs to identify potential service improvements.
- Recognised issues and implemented corrective actions for continual improvement.
- Leveraged strong product and service knowledge to assist customers and resolve issues.
- Recommended cost-reduction initiatives to optimise budget.
- Allocated customer service resources to adequately staff shifts in alignment with approved budget.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Took ownership of escalated customer issues and followed through to resolution.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Delivered feedback constructively to enhance staff performance.
Standard Trust Bank LimitedBroad Street, Lagos Island
Cash Officer
04.2001 - 03.2004
Job overview
- Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.
- Maintained inventory of cash at all times to have ready access to funds when needed.
- Acted as custodian of cash and other valuables ranging from gold to safe deposit articles and security forms.
- Reconciled cash by day end to maintain accurate balances.
- Made arrangements for smooth receipt and payment of bulk cash from important customers.
- Drew up reports on cash balances and other financial activities for management review.
Standard Trust LimitedMatori, Lagos
Customer Service Executive
07.1999 - 04.2001
Job overview
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Improved company processes by analysing customer feedback and service trends.
- Resolved complaints with proactive problem-solving and analysis.
- Updated account information after customer calls for well-maintained data accuracy.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Explained benefits and advantages of different product and service offerings to customers.
Education
Lagos State UniversityLagos
Master of Business Administration from Marketing Management
04.2004 - 07.2006
University Overview
University of LagosLagos
Bachelor of Science from Industrial Chemistry
09.1992 - 11.1997
University Overview
Community High SchoolSurulere, Lagos
GCSEs
09.1984 - 09.1989
University Overview
Skills
- Strategic decision-making
- Business planning
- Employee management
- Analytical skills
- Effective relationship management
- Risk management
- Team building
- Marketing
- Time management
- Customer-focused
- Communication skills
- Leadership
- Problem-solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Managing Director/CEO
ARHISE13 NIGERIA LIMITED
03.2021 - Current
Director
SBFX Bureau De Change Ltd
02.2018 - 07.2021
Team Lead
Keystone Bank Limited
09.2015 - 12.2017
Branch Manager
United Bank for Africa
04.2011 - 06.2015
Profit Center Manager
United Bank For Africa
03.2009 - 04.2011
Customer Service Manager
United Bank For Africa
04.2004 - 03.2009
Lagos State University
Master of Business Administration from Marketing Management
04.2004 - 07.2006
Cash Officer
Standard Trust Bank Limited
04.2001 - 03.2004
Customer Service Executive
Standard Trust Limited
07.1999 - 04.2001
University of Lagos
Bachelor of Science from Industrial Chemistry
09.1992 - 11.1997
Community High School
GCSEs
09.1984 - 09.1989
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