ADENIYI DAMILOLA IFEOLUWA
Microbiology
No 39 Alhaji Azeez Mafoluku Beesam Ikeja Lagos
Summary
Microbiological testing and research. Utilizes aseptic techniques to ensure sample integrity and prevent contamination. Track record of accurately identifying microorganisms to support laboratory findings and research objectives. With microbiological methods and laboratory safety protocols. Utilizes aseptic techniques to maintain contamination-free environments and ensure accurate experimental outcomes. Knowledge of microbial culture preparation and data interpretation.
Overview
12
12
years of professional experience
Work History
Customer Service Representative (CSR)
MultiChoice Nigeria
01.2022 - Current
- Handling of customer complaints.
- Answering customer varieties questions on the company's product and services.
- Taking ownership of customer issues.
- Providing information about the company's special offers.
- Tracking customer metrics.
- Handling service issues.
- Generating sales leads.
- DSTV Acme Office
Sales Representative
Fudosan Global Resource Limited
01.2018 - 01.2020
- Building customer relationship.
- Sales presentations and negotiations.
- Negotiating with customers on the terms of business.
- Generating of leads for revenue acquisition.
- Resolving customer complaints.
- Upselling the company's products and services.
- Preparing weekly and monthly sales reports on target.
I T Training
Industrial
09.2015 - 08.2016
- Designed and implemented IT training programs, enhancing employee skills and knowledge retention.
- Facilitated workshops on software applications, improving team collaboration and operational efficiency.
- Developed training materials and resources, ensuring alignment with industry standards and best practices.
- Monitored training progress and outcomes, providing feedback to optimize learning experiences.
- Collaborated with cross-functional teams to identify training needs, aligning resources with organizational goals.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Siwes Training
Ayodele Medical Center
09.2014 - 12.2014
- Conducted routine microbiological tests, ensuring compliance with safety and quality standards.
- Assisted in maintaining laboratory equipment, enhancing operational efficiency and accuracy in results.
- Performed sample collection and preparation, contributing to timely analysis and patient care.
- Monitored laboratory safety protocols, fostering a safe environment for staff and patients.
- Analyzed and documented laboratory findings, ensuring accurate and timely reporting to healthcare professionals.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Higher National Diploma (HND) - Microbiology
Lagos State Polytechnic
Ikorodu, Lagos State01-2025
Associate of Science - Health Care Management
NEW GLOW GLOBAL SERVICE
Lagos, Nigeria 04.2001 -
Skills
Customer Care Service Skills
Customer Retention Skills
Up-Selling Skills
Problem Solving Skills
Excellent Communication Skills
AWARDS
2019 Best Sales Staff (Fudosan Global Resource Limited), 2020 Most Productive Sales Staff (Fudosan Global Resource Limited)
ADDITIONAL TRAINING RECIEVED
- (2023) Up Selling Training.
- (2023) Active Listener Training.
- (2023) Customer Service Training.
- (2024) Customer Retention Strategies.
- (2024) Effective Communication.
watching scientific movies, singing,
singing and watching movies
English , yoruba
Timeline
Customer Service Representative (CSR)
MultiChoice Nigeria
01.2022 - Current
Sales Representative
Fudosan Global Resource Limited
01.2018 - 01.2020
I T Training
Industrial
09.2015 - 08.2016
Siwes Training
Ayodele Medical Center
09.2014 - 12.2014
Associate of Science - Health Care Management
NEW GLOW GLOBAL SERVICE
04.2001 -
Higher National Diploma (HND) - Microbiology
Lagos State Polytechnic