Adeniyi Adewumi
Customer Care Assistance
Edinburgh,EDH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Care Assistance
CAPPA Africa
Ikeja, Lagos
11.2016 - 07.2021
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving [product or service] issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled complaints from customer calls and Email
Customer Care Representative
INFOSCERT CONSULTING LIMITED
OGBA, LAGOS
02.2018 - 12.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Described product highlights and benefits to help guide purchasing decisions.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Coordinated logistics and verified equipment shipment pricing and availability.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
Education
Master of Science - MSC DIGITAL CAMPAIGNING AND CONTENT CREATION
QUEEN MARGARET UNIVERSITY
EDINBURGH 09.2021 - Current
Bachelor of Science - MICROBIOLOGY
FEDERAL UNIVERSITY oF TECHNOLOGY
AKURE,NIGERIA 09.2009 - 06.2016
Skills
Customer support and assistance
Customer care standards
Customer service and care
Customer or student assistance
Customer care
Customer service and assistance
Timeline
Master of Science - MSC DIGITAL CAMPAIGNING AND CONTENT CREATION
QUEEN MARGARET UNIVERSITY
09.2021 - Current
Customer Care Representative
INFOSCERT CONSULTING LIMITED
02.2018 - 12.2020
Customer Care Assistance
CAPPA Africa
11.2016 - 07.2021
Bachelor of Science - MICROBIOLOGY
FEDERAL UNIVERSITY oF TECHNOLOGY
09.2009 - 06.2016