ADENAIKE ADESHINA HABEEBULLAH
IT Technician and ATM Field Support
Gbagada,LA
Work Preference
Summary
IT Technician and ATM Technician Supervisor with over nine years of experience in rectifying ATM and IT hardware, and software malfunctions. Skilled in installing and configuring new devices, identifying critical business issues, and providing ongoing support for business operations. Consistently contributes positively to technical operations and technological procedures. Delivers technical support with strong problem-solving and critical-thinking skills for troubleshooting devices and networking challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Engineer and Maintenance
Intelligent Network Technology Systems Limited
Gbagada Phase II GRA
10.2023 - Current
- Drive incident resolution to meet SLAs and follow-up with junior colleagues to ensure successful completion and customer satisfaction.
- Collaborates closely with customers to identify and implement functional solutions to their ATM machine’s issues.
- Provides enterprise-level support by analyzing, diagnosing, troubleshooting incidents and identifying solutions to resolve system issues.
- Performing preventative maintenance, installation, determining issues with products, and training customers on the proper use of financial equipment.
- Independently install, maintain, and repair self-service ATMs within set timeframes.
- Efficiently diagnose hardware and software issues, perform preventive maintenance including cleaning and calibration to ensure optimal performance.
IT Support Technician Consultant
Freelance Services
10.2019 - 09.2023
- Computer System: Hardware and software (installation, configuration, repairs of Windows and applications, troubleshooting, maintenance, firewalls, system backups) and a biometric device (dermalog) for Heritage Bank, Unity Bank and Access Bank and other businesses.
- Anti-Skimming Device: ECS installation, troubleshooting and repairs.
- Networking: Configuration, troubleshooting, repairs and maintenance equipment.
- ATM Security Agent: Anti-virus application, firewalls, backup and recovery.
- Optimized customer experience by delivering exceptional services and effective solutions to their issues.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Supervisor Repairs and Training
Ark Technologies Integrated Services Limited
Mafoluku
01.2017 - 09.2019
- Repairs and refurbishments of ATM component modules boost customer confidences and satisfaction in us.
- Services, diagnosing and testing for quality assurance increase our sales by 65%.
- Conducting periodic training for not less than 74 field engineers.
- Determine the scope of work before undertaken the projects.
- Monitoring and controlling administrative consumable parts and ensuring maintenance at suitable levels.
- Staff management, preparing work schedules and assigning daily tasks for junior staff.
- Performing other tasks that are centre relevant to others departments.
- Tracking in and out repaired components and consumable parts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Initiates strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Lagos State Regional Coordinator
Ark Technologies Integrated Services Limited
01.2015 - 12.2016
- Coordinates and follows up with field engineers to ensure timely resolution of all fault calls within the SLA period.
- Escalated related issues to appropriate units for prompt resolution.
- Provide regular update reports to the operation manager.
- Supervised a team of 20 field technicians and provided relevant support to achieve customer satisfaction.
- Providing technical solutions to field engineers that have given us achievement.
- Quick response to clients within the limited time and undertaking any other tasks arise from time to time.
- Initiated excellent teamwork, problem-solving skills in mentoring field support engineers.
- Services delivery to customer locations within specific time-frames.
- Acting capacity as a team leader in projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
ATM Field Support Engineer
Ark Technologies Integrated Services Limited
06.2013 - 12.2014
- ATM Hardware and Software related issues.
- IMAC/R: Installs, moves, adds, changes and removes hardware and software products.
- Anti-Skimming Device: Installation, diagnosis and repairs of ESC and TMD Security Anti-Skimming Devices.
- Conducting periodic preventive maintenance on client ATM in line with documentation policy.
- Configuring and upgrading Pro install, ProNDC software and ProBase on Windows 7, troubleshooting.
- Installation of Procash 1.4, ATMEYE different versions and EMV activation.
- Configuring and troubleshooting Local Area Networks (LAN) connectivity on a point-to-point basis.
- Installation and configuration of ATM systems, diagnosing both hardware and software faults and providing technical solutions either on-site or remotely.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
CompTIA A+ Certificate of Completion -
Galway, Ireland
Galway, Ireland12.2023
National Diploma (ND) - Computer Engineering
Osun State Polytechnic, Iree
Osun State, Nigeria08.2008
Skills
- Technical expertise on
- Proficiency in Windows 7, 8, 10, 11, MS Office, and 365
- Computer hardware and software expertise, ATM installation system, configuration, diagnostics, maintenance, and repair services
- Basic knowledge of servers, routers, and switch devices
- Preventive maintenance
- Networking support services
- Component repairs, testing, and diagnostics
- Electromechanical ATM support skills on Wincor Nixdorf expertise, Diebold Nixdorf knowledge, Hyosung proficiency, and NCR systems understanding
- Anti-skimming devices: ECS and TMD security modules
- Biometric device: Dermalog fingerprint scanner
- System security and firewalls
Backup and recovery solutions
Anti-virus application management
- Configuration and deployment of point of sale (POS)
- Project planning, concept, to development
- Organizational awareness and teamwork orientation
- Field service management and problem-solving skills
- Critical thinking and analytical skills
- Adaptability, stress management
- Staff training and customer interaction
- Time management and prioritization of tasks
- Learning new technology through training and Internet resources
- Service documentation
- Team leadership
Personal Information
- Date of birth: 04/10/1985
- Gender: Male
- Nationality: Nigerian
- Marital status: Married
Hobbies and Interests
- Travelling
- Meeting people
- Reading
- Playing games
References
Referees will be presented on request.
Key Competence
- Independent way of working, problem-solving skills, troubleshooting, project planning, and development
- Organizational awareness, field service management, and positive attitude
- Teamwork orientation, critical thinking, analytical skills, and adaptability to evolve
- Ability to handle stress appropriately and interact well with the team and customers
- Good planning and time management skills, with the ability to prioritize workload appropriately and meet challenging deadlines
- Learning new technology and products using documentation and Internet resources
Languages
Yoruba
Native language
English
Advanced (C1)
C1
Willing to learn other language in short while
Beginner
A1
Certification
CompTIA A+ Certification of Completion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Field Service Engineer and Maintenance
Intelligent Network Technology Systems Limited
10.2023 - Current
IT Support Technician Consultant
Freelance Services
10.2019 - 09.2023
Supervisor Repairs and Training
Ark Technologies Integrated Services Limited
01.2017 - 09.2019
Lagos State Regional Coordinator
Ark Technologies Integrated Services Limited
01.2015 - 12.2016
ATM Field Support Engineer
Ark Technologies Integrated Services Limited
06.2013 - 12.2014
CompTIA A+ Certificate of Completion -
Galway, Ireland
National Diploma (ND) - Computer Engineering
Osun State Polytechnic, Iree