Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic
ADEMOYEGA TAIWO ABIODUN

ADEMOYEGA TAIWO ABIODUN

Yaba, Lagos

Summary

Seeking a challenging career with a reputable organization to expand my knowledge, skills, abilities and apply them towards adding value to the company in which I work and to the society at large. Dynamic Relationship Manager holding 12 years of experience in key account management. Builds customer retention and contract renewals with comprehensive engagement strategy. Plans and budgets to hit revenue targets through large client portfolio.

Overview

11
11
years of professional experience

Work history

PLATINUM BANKING (RELATIONSHIP MANAGER

GUARANTY TRUST BANK PLC
03.2020 - Current
  • Work with internal departments to ensure the company meets clients' expectations
  • Mobilize deposit and grew my team's balance sheet by 70% in 6months
  • Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
  • Providing advice, information and services to help customers achieve their personal and business goals
  • Evaluating and analyzing client's credit data and interpreting financial information to avail credit facilities to clients (Corporate and individual)
  • Upselling and cross-selling products/services to clients.

RETAIL BANKING, ACCOUNT OFFICER

GUARANTY TRUST BANK PLC
09.2019 - 03.2020
  • Onboarding new clients to our products and services through application, set-up, and product
  • Building and maintaining a portfolio of customers
  • Generating new business by selling cross-selling the bank's products to prospective and existing clients
  • Providing timely and friendly customer service
  • Building and maintaining a portfolio of customers
  • Resolving complaints and issues efficiently and in a timely manner.

TRANSACTION OFFICER/CUSTOMER CARE REPRESENTATIVE

GUARANTY TRUST BANK
08.2012 - 09.2019
  • Maintaining and creating new relationships on the corporate and individual customers
  • Prompt resolutions to customer's complaint and information
  • Treating of customer's transactions
  • Identifying patterns and trends in the Market
  • Month end reports and work performance report.

DIRECT SALES OFFICER

STANBIC IBTC
05.2012 - 08.2019
  • Maintaining existing banking relationships and acquiring new customers (Individual and corporate)
  • Prepared monthly progress reports on sales.

Education

Higher National Diploma - Estate Management

Yaba College of technology
2010

Guaranty Trust Bank Operation Officers Level Program by Tom & Associates -

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Workplace Safety and First Aid Management - undefined

Evolution and Contemporary Challenges by ADB Institute Financial Globalization - undefined

ADB

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Skills

  • Proficient in Microsoft Word, Excel, PowerPoint
  • Good organization and interpersonal skill
  • Ability to work as part of a team and adapt easily into any organizational setting
  • A keen learner
  • Self-motivated
  • Problem-solving and result oriented
  • Diligent and Innovative
  • Salesforce
  • Customer service

Interests

  • Technology and Innovations.
  • Meeting new people
  • Music: Singing,
  • Reading books (leisure/professional and personal development books)

Languages

English
Fluent

Timeline

PLATINUM BANKING (RELATIONSHIP MANAGER

GUARANTY TRUST BANK PLC
03.2020 - Current

RETAIL BANKING, ACCOUNT OFFICER

GUARANTY TRUST BANK PLC
09.2019 - 03.2020

TRANSACTION OFFICER/CUSTOMER CARE REPRESENTATIVE

GUARANTY TRUST BANK
08.2012 - 09.2019

DIRECT SALES OFFICER

STANBIC IBTC
05.2012 - 08.2019

Higher National Diploma - Estate Management

Yaba College of technology

Guaranty Trust Bank Operation Officers Level Program by Tom & Associates -

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Workplace Safety and First Aid Management - undefined

Evolution and Contemporary Challenges by ADB Institute Financial Globalization - undefined

ADB

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ADEMOYEGA TAIWO ABIODUN