Ademola Adeleye

• Supervised, trained, motivated, and evaluated branch staff to enhance team performance.
• Ensured efficient daily operations, including cash handling and compliance with bank regulations.
• Improved sales of bank products across assigned territory through strategic initiatives.
• Implemented security measures to minimize losses from fraud and errors.
• Managed robust customer relationships to foster loyalty and satisfaction.
• Monitored and managed branch budget, achieving cost reductions.
• Tracked key performance indicators and reported on branch performance metrics.
• Maintained clean and well-presented branch environment to attract customers.
• Cultivated strong rapport with local businesses and individual customers alike, strengthening client base as result.
• Ensured adherence to company policies, maintaining professional work environment at all times.
• Coordinated branch functions to ensure smooth workflow and increased productivity.
• Managed day-to-day branch activities, ensuring all tasks were completed on time and to high standard.
• Streamlined processes within branch for optimal efficiency in daily operations.
• Promoted bank products or services, driving brand recognition in competitive marketplace.
• Delegated tasks effectively, encouraging responsibility amongst team members and fostering positive work environment.
• Enhanced customer service by nurturing strong relationships with clients.
• Maintained compliance standards by conducting regular audits and checks.
• Kept detailed cash-flow reports to monitor and maintain business performance.
• Carried out diligent incident investigations to eliminate future financial errors.

Ensured effective delivery of customer service to enhance satisfaction.

Managed customers' funds, maintaining accuracy and security.

Processed funds transfers efficiently within and between banks.

Handled salary uploads for timely payments.

Processed Manager's cheques for customers while addressing enquiries and complaints.

Maintained Fixed Deposit Accounts, ensuring compliance with regulations.

• Followed stringent audit controls whilst processing transactions to maintain accuracy.
• Enhanced customer satisfaction with timely and precise financial transactions.
• Collaborated closely with team members to enhance operational efficiency in handling transactions.
• Accelerated the service delivery for customers by streamlining transaction processes.
• Guaranteed data security with strict adherence to confidentiality protocols.
• Educated customers on digital platforms for convenient self-service transactions.
• Built rapport with customers through professional and courteous interaction during transactions.
• Maintained updated knowledge of regulatory changes to ensure lawful operations.
• Managed reconciliation tasks at end-of-day, ensuring zero discrepancies in accounts.
• Stamped completed paperwork with duties payable information.

• Streamlined queue management during peak hours, reducing customer waiting times.
• Managed daily cash transactions to enhance overall efficiency of service.
• Trained new tellers on institutional processes and provided ongoing mentorship.
• Ensured meticulous record keeping to maintain accurate financial records.
• Conducted end-of-day reconciliation to facilitate smooth operations.
• Organized and stocked teller areas for optimal readiness.
• Detected counterfeit notes using specialized equipment, safeguarding branch against fraud.
• Served diverse clientele with excellent interpersonal skills, assisting with banking enquiries.
• Involved in ATM reconciliation
• Acted as ATM Custodian

• Fostered supportive work environment through clear communication and teamwork.
• Enhanced product knowledge via regular training sessions to improve customer experience.
• Facilitated cross-departmental collaboration, boosting team productivity.
• Managed customer complaints effectively, increasing retention rates.
• Acted as first point of contact for customer requests and complaints.
• Ensured adequate service delivery for all non-cash-based transactions.
• Oversaw opening of new accounts and reactivation of dormant accounts.
• On-boarded customers onto bank's Online & Mobile Banking Platform.
• Boosted customer satisfaction by providing exceptional service.
• Worked closely with other departments to resolve issues swiftly and efficiently.
• Resolved complex issues for improved client relations.
• Handled difficult customers calmly; achieved mutually beneficial solutions when possible.
• Trained new staff members to ensure high-quality customer support.
• Promptly responded to inquiries and requests from prospective customers.
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• Diagnosed network issues to ensure seamless connectivity.
• Created user manuals to facilitate technology use among employees.
• Enhanced system functionality through regular software updates.
• Trained non-technical staff to simplify interaction with technology.
• Executed repair of damaged computer systems and smartphones.
• Installed software across systems to improve performance.
• Updated and monitored office system firewalls for security.
• Conducted client meetings to discuss new product features.

• Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
• Took part in parent-teacher meetings discussing pupil progress and potential areas for improvement.
• Collaborated with special education professionals to cater for needs of differently-abled pupils in regular classrooms.
• Boosted students' reading comprehension with creative teaching strategies.
• School duty – Playground supervisor, hall monitor, bus duty.
• Correct inappropriate behaviours of students in class and around school.
• Advised, criticised and encouraged students to develop abilities.