Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ADELINE ANINE

Ikeja

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Associate

Street Tag Incorporation
London, UK (Remote)
07.2022 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Recommended products to customers, thoroughly explaining details.

Contact Centre Representative(Social Media, Calls)

Ecobank Nigeria Limited
Lagos
03.2019 - 07.2022
  • Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards.
  • Carried out day-day-day duties accurately and efficiently.
  • Review and explain account charges via social media and calls.
  • Assist banking customers who are victims of fraud, theft or identity theft
  • Assist customers with replacing lost or stolen credit or debit cards.
  • Assist with address changes
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Sales and Service Expert

Testmaster Nigeria Limited
Lagos
10.2018 - 02.2019
  • Handled calls promptly and with courteous professionalism.
  • Processed orders, service requests and applied information to customers.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Sales of company’s products to customers and potential customers.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Customer Service Assistant

Outcess Solutions
Lagos
01.2018 - 10.2018
  • Answered customer questions about product availability and product knowlegde.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Setting reasonable targets as a team and working towards the goal as a team as well.
  • Provided solutions to customer’s complains via phone calls and emails.



Education

Bachelor of Arts - International Studies And Diplomacy

University Of Benin
Benin City, Edo State.
09.2015

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Analytical and Critical Thinking
  • Excellent and Written Communication
  • Problem-Solving
  • G-Suite
  • MS Office
  • CRM Software
  • Zendesk

Languages

English
Native language
English
Proficient
C2

Certification


  • Professional Conduct and Ethic Certification, CIBN (The chartered Institute of Bankers of Nigeria) - 2019-2020

Timeline

Customer Support Associate

Street Tag Incorporation
07.2022 - Current

Contact Centre Representative(Social Media, Calls)

Ecobank Nigeria Limited
03.2019 - 07.2022

Customer Sales and Service Expert

Testmaster Nigeria Limited
10.2018 - 02.2019

Customer Service Assistant

Outcess Solutions
01.2018 - 10.2018

Bachelor of Arts - International Studies And Diplomacy

University Of Benin

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ADELINE ANINE