ADELEYE ADEWALE
INCIDEDNT MANAGER
Lagos,LA
Summary
Diligent NOC Engineer with over 4 years of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance through identification and analysis of equipment performance to reach NOC performances expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment.
Overview
2
2
Certifications
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Incident Manager
Huawei Technologies Company
Lagos island, Lagos State
04.2018 - Current
- Ariel and Terrestrial fiber surveillance).
- OSN NMS system surveillance.
- NOKIA DWDM system surveillance.
- SAM Manager software knowledge.
- Tellabs NMS surveillance knowledge.
- NOKIA CTN network managed system.
- NETBOSS IPMPLS Service Surveillance.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Nokia NOC Engineer
Alcatel-Lucent
07.2015 - 03.2018
- Network alarm management.
- Monitoring of, 1830 Photonic Service Switch (PSS 16, 32, 64) for MTN Nigeria.
- Dictate and filter alarms.
- Network incidence.
- Diagnose and attempt restoration.
- Assign/escalate to technical teams.
- Track SLA in real time.
- Manage incidence communication between site and back-end engineers.
- Coordinate, review and change request.
- Originate emergency change request.
- Network access, administering user.
- Monitor in scope OMS.
- Manage process until incidence is resolved.
- Produce weekly daily and quarterly alarm reports-get authorization for emergencies change.
- Verifying installation.
I.T Support Engineer
COMPUTER WAREHOUSE GROUP
01.2015 - 06.2015
- Installation of operating systems, configure and support OEM such as HP, DELL, IBM laptops and desktop systems etc.
- Ability to carry out windows optimization and ATM (OS) installation.
- Resolving end users’ issues and maintenance of HP, DELL and IBM systems by troubleshooting.
- Adding and modifying users, systems and printers to the domain.
- All Microsoft Office applications, Computer applications, HTML.
- Ability to use the internet and SEO effectively to resolve hardware and software problems.
- Ability to work independently exhibiting professionalism with little or no supervision.
- Basic knowledge on Power (ups, inverters and stabilizers), ATM Support, virtualization Administration, Storage (NETAPP, IBM, EMC Servers, Cloud Computing), Sun Oracle.
Sales Representative
Uridium Technologies company
04.2014
- Servicing of existing customers.
- Prospecting of new accounts.
- Preparation of proposal and quotations.
- Presentation to customers.
- Invoicing and payment collection.
- Account qualification.
- Deals closing.
- Sales promotion.
- Billing clients on the job done.
- Client servicing.
Education
Bachelor of Arts - History and Diplomatic Studies
TAI-SOLARIN UNIVERSITY oF EDUCATION
Ijebu Ode ,Ogun State 09.2008 - 10.2012
Introduction to Project Management - undefined
University of Adelaide
High School Diploma -
University of Agriculture
Abeokuta Ogun State 07.2007 - 10.2007
Skills
Account servicing
undefinedAccomplishments
- ICSI |CNSS Certified Network Security Specialist (18398366) May 2021.
- HUAWEI TECHNOLOGIES.
- Cyber security certificate exam (Certificate no:SG0101018072). MAY 2018.
- GTS FIELD EHS EXAM.
- SOUTH-AFRICAN EXTERNAL PEOPLE INFORMATION SECURITY AND CONFIDENTIALITY MAY2019.
- ACKNOWLEDGEMENT TESTING. JUNE 2018.
- OFFSHORE DELIVERY QUALIFIED CERTIFICATE TEST.
Certification
ICSI |CNSS Certified Network Security Specialist (18398366
Timeline
ICSI |CNSS Certified Network Security Specialist (18398366
05-2020
HUAWEI TECHNOLOGIES . Cyber security certificate exam (Certificate no:SG0101018072). MAY 2018. . GTS FIELD EHS EXAM . SOUTH-AFRICAN EXTERNAL PEOPLE INFORMATION SECURITY AND CONFIDENTIALITY MAY2019. . ACKNOWLEDGEMENT TESTING. JUNE 2018. . OFFSHORE DELIVERY QUALIFIED CERTIFICATE TEST.
05-2019
Incident Manager
Huawei Technologies Company
04.2018 - Current
Nokia NOC Engineer
Alcatel-Lucent
07.2015 - 03.2018
I.T Support Engineer
COMPUTER WAREHOUSE GROUP
01.2015 - 06.2015
Sales Representative
Uridium Technologies company
04.2014
Bachelor of Arts - History and Diplomatic Studies
TAI-SOLARIN UNIVERSITY oF EDUCATION
09.2008 - 10.2012
High School Diploma -
University of Agriculture
07.2007 - 10.2007
Introduction to Project Management - undefined
University of Adelaide
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