Reading, researching, traveling and listening to music
ADELAGUN EMMANUEL
Product Manager
Lagos,LA
Summary
Diligent Product Manager offering months of industry success, including product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Product Manager
Kudi
, Lagos, Nigeria
08.2021 - Current
- Compiled product, market and customer data to generate informed sales and profit projections.
- Defined and analyzed metrics to measure product performance.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Spearheaded collaborative efforts between Product Marketers and Sales Managers to bring products to market.
- Championed customer experience through expert analyzation and communication.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Consulted with product development teams to enhance products based on customer interest data.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Managed benchmarks, product demonstrations and testimonials for performance evaluation.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
Partner Sales Manager
Kudi
, Lagos, Nigeria
02.2021 - 08.2021
- Built relationships with customers and community to establish long-term business growth.
- Surpassed growth targets and revenue projections by coordinating and planning product sales initiatives.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
- Sold products by developing relationships with network of Partners.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Identified opportunities and cultivated new business through 10 new cold calls per week.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Customer Success Associate
Kudi
, Lagos, Nigeria
08.2020 - 01.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Programme Officer
Centre for Values in Leadership
, Lagos, Nigeria
01.2019 - 08.2020
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led the Programme team in delivery of an Education project, resulting in the leadership training of 110 teachers in a Lagos community which improved their teaching methodologies.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Care Executive
Etisalat
, Lagos
06.2015 - 01.2019
- Telemarketing and persuading customers to purchase offers Resolving customers complaints and queries Bringing innovative ways of dealing with unique customer enquiries.
- Conveying the client requirements to the team with regards to the process Attaining daily, weekly and monthly targets specified by the process Following through escalated issues Making special requests to the products and information team on customer enquiries Volunteering and making outbound calls for certain campaigns Conducted Quality Assurance Check (UAT-User Acceptance Test) on services before they offered to customers Sending monthly quote to team members as a means to motivate them.
Programme Intern
Centre for Values in Leadership
, Lagos, Nigeria
10.2018 - 12.2018
- For Values in Leadership (CVL) Research Lead on the MacArthur Foundation transparency and accountability project Programme Assistant for the MacArthur Foundation Project.
- General coordination of CVL Programmes.
Administrative Executive
Believers Mentoring Mission
, Lagos, Nigeria
02.2014 - 06.2015
- Coordinated daily activities at the office
- Organized Monthly Meetings, Seminars and Conferences.
- Keep proper records of all funds and accounts.
Field Officer
Ministry of Agriculture
, Ogun, Nigeria
11.2013 - 10.2014
- Worked at Ogun State Cassava and Plantain Plantations Trained and Educated farmers at the Farmers Field School specifically on the Cassava plant.
CORPS LIAISON OFFICER
NYSC
, Ogun, Nigeria
11.2013 - 10.2014
- Abeokuta South Local Government, Ogun State (Volunteer) Interface between corps members and NYSC officials Supervised alongside NYSC officials the activities of all CDS Groups Disseminated information from NYSC officials to corps members.
- Coordinated NYSC activities affecting corps members such as monthly clearance and sanitation exercise, skill acquisition programs.
- Organized special NYSC activities such as International Youth Day and Abeokuta South Agricultural Science Competition.
Education
MSc - Botany
University of Lagos
01.2017 - 01.2018
BSc. - Plant Biology
Bowen University
01.2009 - 01.2013
Senior School - undefined
Federal Government College
01.2005 - 01.2008
Skills
Research and trend analysis
Sales
Product development
Strategic planning
Project Management
Client communication
Corporate Communications
Business planning
Interests
Timeline
Product Manager
Kudi
08.2021 - Current
Partner Sales Manager
Kudi
02.2021 - 08.2021
Customer Success Associate
Kudi
08.2020 - 01.2021
Programme Officer
Centre for Values in Leadership
01.2019 - 08.2020
Programme Intern
Centre for Values in Leadership
10.2018 - 12.2018
MSc - Botany
University of Lagos
01.2017 - 01.2018
Customer Care Executive
Etisalat
06.2015 - 01.2019
Administrative Executive
Believers Mentoring Mission
02.2014 - 06.2015
Field Officer
Ministry of Agriculture
11.2013 - 10.2014
CORPS LIAISON OFFICER
NYSC
11.2013 - 10.2014
BSc. - Plant Biology
Bowen University
01.2009 - 01.2013
Senior School - undefined
Federal Government College
01.2005 - 01.2008