Microsoft
Customer Service Representative
Adron Homes & Properties
Ibadan, Oyo
12.2019 - Current
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed Number invoices each weeks and mailed documentation to clients.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
