Summary
Overview
Work History
Education
Skills
Skillshighlight
Training
Timeline
Generic
ADEGBITE ENIOLA

ADEGBITE ENIOLA

Surulere,LA

Summary

Experienced Travel and Tourism Professional with more than 12 years' experience in assisting customers with domestic and international travel needs. Experience ranges from directly supporting leadership teams of the business unit to serving as key customer-facing support member. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Adept at defining the business direction and optimizing business opportunities who undertakes complex issues. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients' budgets.

Overview

15
15
years of professional experience

Work History

Agency Manager

Exquisite Escape
04.2020 - Current
  • Informs clients of essential travel information, implements business development strategies, liaises with travel partners, plans itineraries, manages travel bookings, monitors supply inventory, and prepares quotes for travel.
  • Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
  • Developed strong relationships with key clients, resulting in increased client satisfaction and retention rates.
  • Negotiated contracts with carriers for competitive pricing structures that attracted new clientele while retaining existing customers from 0% to 9% commission basis
  • Achieved consistent year-over-year growth in both revenue generation and client acquisition through strategic planning and execution.

Supervisor, Ticketing and Reservation

Skyways Travels and Tours Limited
06.2009 - 03.2020
  • Increased overall sales, prepared air ticket and hotel reservations, built customer relationships, informed clients of travel information, and provided customer support.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Managed approximately 50 sub agents inventories

Education

Bachelor of Science - Business Administration And Management

University of Lagos
Akoka, LA
05.2019

OND Business Studies - Business Administration And Management

Lagos State Polytechnic
Ikorodu, Lagos
01.2009

Skills

  • Regional, Domestic and International Travels
  • GDS Mastery
  • Ticketing ,Reissue Revalidation and Refunds
  • Operations Management
  • Stakeholder Travel Management
  • Administrative Travel Management
  • Zoho Books and Sage
  • Travel Consulting and Reservations
  • Corporate Travel Management
  • Business Acumen
  • Revenue Generation
  • Conflict Resolution
  • Sales and Marketing Strategies
  • Reporting and Documentation
  • Conflict Resolution
  • Sales and Marketing Strategies
  • Reporting and Documentation

Skillshighlight

  • Solid, persuasive and genuine communication, facilitation and relationship building skills.
  • Possess leadership skills, superior analytical skills, team management, and interpersonal skill
  • Excellent analytical, research and reporting skills backed with strong work ethics.
  • Strong team collaboration skills. Work closely with team members to achieve goals.
  • Admirable experience in managing retail travel agency, supervising teams and working as ticketing agents.
  • Skilled at developing business development strategies, including metrics, and overseeing the plan execution to deliver the expected results.
  • Skilled at market survey, key opportunities management and at providing strategic support.
  • Possess ability to adhere to strict confidentiality of information and policies.
  • Computer literate with familiarity in Microsoft Office Suite, Galileo and Amadeus Pro.

Training

  • British Airways Travel Trade Training, 01/01/18
  • Lufthansa Sprk And Book-A-group, 01/01/17
  • British Airways NDC, 01/01/17
  • IATA Training & Development Institute Montreal - Diploma, Foundation in Travel and Tourism, 01/01/14
  • Emirates Farelogix And Sprk Training, 01/01/09
  • Galileo/Amadeus Basic and Ticketing Training, 01/01/09
  • Diploma Ticketing and Hotel Reservation, Rehoboth School of Aviation Allen Avenue Ikeja, 01/01/08

Timeline

Agency Manager

Exquisite Escape
04.2020 - Current

Supervisor, Ticketing and Reservation

Skyways Travels and Tours Limited
06.2009 - 03.2020

Bachelor of Science - Business Administration And Management

University of Lagos

OND Business Studies - Business Administration And Management

Lagos State Polytechnic
ADEGBITE ENIOLA