Summary
Overview
Work history
Education
Skills
Websites
Projects
Accomplishments
References
Timeline
Generic
Adefunke Babalola

Adefunke Babalola

Lagos,Nigeria

Summary

A results-driven Project Manager with over 8 years of experience managing complex, cross-functional projects across diverse industries. Proven expertise in leading teams, strategic planning, and stakeholder communication. Recognized for delivering high-value projects on time and within budget, implementing innovative solutions, and improving team efficiency by up to 60%. Certified Business Analysis Professional (CBAP) and Scrum Master with a passion for driving organizational success through effective project execution.

Overview

10
10
years of professional experience

Work history

Snr. Business Analyst/Project Manager

Instiq Professional Services
Lagos, Nigeria
01.2022 - 11.2024
  • Directed the implementation of ACH/ACP Clearing Solution, automating cheque processing
  • Spearheaded the Tellerworld Upgrade (Tellerworld is an enterprise solution for posting and managing bank transactions used by commercial banks across Africa), integrating knowledge-based validation processes, and enhancing customer service quality and teller proficiency
  • Delivered the Premier Poverty Alleviation Initiative (PPAI) Solution, customizing TME Core Banking for flexible loan services and online accessibility, increasing user adoption across the value chain for the company.
  • Cultivated strong relationships with clients to secure repeat business.
  • Delegated tasks efficiently to maximise productivity.
  • Piloted change management initiatives successfully improving organisational adaptability.
  • Managed project scope, timelines, and budgets, ensuring all deliverables aligned with client objectives and organizational standards
  • Conducted stakeholder workshops, eliciting requirements and translating them into actionable user stories and project documentation
  • Introduced Agile practices, facilitating daily stand-ups, sprint planning, and retrospectives to ensure team alignment and progress
  • Tools & Methodologies: Jira, Trello, MS Visio, Agile, Waterfall

Business Analyst

Emmalesson Limited
Lagos, Nigeria
08.2018 - 12.2021
  • Conducted root cause analysis and proposed enhancements to supply chain systems, improving transparency and efficiency.
  • Designed process improvements for order-to-cash workflows, reducing cycle times.
  • Conducted market research for the development of strategic business plans.
  • Collaborated with the IT team to design efficient software solutions, improving workflow significantly.
  • Collaborated with IT team to design efficient software solutions, improving workflow significantly.
  • Streamlined business operations by analysing and implementing process improvements.
  • Created tailored solutions by understanding and translating customer requirements into functional specifications.
  • Conducted training sessions for new software implementations, increasing staff productivity levels.
  • Facilitated impact analysis workshops to evaluate changes and align technical feasibility with business goals
  • Prepared and executed test plans, ensuring robust system governance and end-user training

Issues Resolution Officer

Jumia
Lagos, Nigeria
06.2014 - 10.2016
  • Managed a high-volume workload, resolving over 600 customer issues weekly while maintaining a 100% quality benchmark
  • Collaborated with teams to improve customer service strategies, leading to a 15% increase in satisfaction scores
  • Trained and mentored new hires, fostering a high-performing and customer-centric culture
  • Performed thorough investigations into reported incidents, leading to accurate record-keeping.

Education

Bachelor of Science - Physics

Lagos State University
Lagos

Certified Business Analyst Professional (CPAP) -

International Institute of Business Analysts

Project Management Training -

Simplilearn (Skillup)

Digital Transformation for Leaders Training -

Simplilearn (Skillup)

Introductory Cloud Computing Training -

Simplilearn Skillup

Skills

  • Project Planning and Execution
  • Risk Management and Mitigation
  • Team Leadership and Development
  • Stakeholder Communication
  • Agile
  • Waterfall
  • Budget and Resource Management
  • Change Management
  • Process Improvement and Optimization
  • Jira
  • Trello
  • MS Project
  • MS Visio
  • Lucid Chart
  • Project Charters
  • Business Cases
  • Training Manuals
  • Use Case Documentation

Projects

  • ACH/ACP Clearing Solution, Automated cheque processing and authorization workflows, integrating with core banking systems to enhance efficiency and reduce processing errors by 40%.
  • Tellerworld Upgrade, Enhanced transaction systems with a knowledge-based validation process, improving teller proficiency and ensuring high-quality customer interactions.
  • RedPay Solution, Developed a payment platform integrating multiple gateways, enabling secure and efficient online transactions for businesses, reducing payment processing times by 20%.
  • Premier Poverty Alleviation Initiative (PPAI) Solution, Customized banking solutions to provide accessible soft loans, increasing financial inclusion and enabling 35% more customers to engage with digital loan services.

Accomplishments


· Delivered successful project management outcomes by leading cross-functional teams to implement innovative solutions, including digital banking and payment platforms.

· Improved transparency and efficiency across supply chain systems by, using data-driven insights and process optimization.

· Enhanced team organization and productivity by through the adoption of Agile practices and workflow improvements.

· Spearheaded stakeholder engagement strategies that secured buy-in for key projects, ensuring alignment with organizational goals and timely delivery.

References

References available upon request.

Timeline

Snr. Business Analyst/Project Manager

Instiq Professional Services
01.2022 - 11.2024

Business Analyst

Emmalesson Limited
08.2018 - 12.2021

Issues Resolution Officer

Jumia
06.2014 - 10.2016

Bachelor of Science - Physics

Lagos State University

Certified Business Analyst Professional (CPAP) -

International Institute of Business Analysts

Project Management Training -

Simplilearn (Skillup)

Digital Transformation for Leaders Training -

Simplilearn (Skillup)

Introductory Cloud Computing Training -

Simplilearn Skillup
Adefunke Babalola