Adeeyo Idowu Ruccoyat
Ikorodu
Summary
As customer service professional, I'm highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, and consistently focused on achieving results through efficient and empathetic service. I am also known for my reliability and proactive approach to meeting customer and organizational goals.
Diligent Team manager with strong background in customer interactions and service solutions. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Jumia NG
Lagos, Nigeria
09.2021 - Current
- Resolved customer inquiries across chat, email, and phone with clear, accurate product and order support.
- Processed complaints, returns, and refund requests while maintaining compliance with service procedures.
- Tracked orders, updated delivery status, and coordinated follow-up on delayed or missing shipments.
- Analyzed sales performance reports to identify gaps and improve conversion.
- Coordinated with operations and logistics teams to resolve order fulfillment issues.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer inquiries via live chat, delivering accurate order, payment, and delivery support.
- Escalated complex complaints to appropriate teams while maintaining clear case documentation.
- Guided customers through checkout issues, account access, and payment issues
- Contacted prospects through outbound calls to promote Jumia products and convert leads into qualified sales opportunities.
- Followed up on customer inquiries, abandoned carts, and pending orders to recover sales and support purchase completion.
- Managed inbound customer calls and resolved product, order, and delivery inquiries efficiently.
- Identified customer needs quickly and recommended suitable products to improve conversion opportunities.
- Built customer trust through clear communication, active listening, and consistent after-sales support.
Procurement Officer
Igbogbo Bayeku Local Council Development Area
Ikorodu Lagos, Nigeria
05.2018 - 11.2020
- Managed procurement planning, aligning requisitions with budget controls and council priorities.
- Evaluated vendor quotations, comparing cost, quality, and compliance for transparent award decisions.
- Negotiated supplier terms, securing favorable pricing and delivery schedules for essential materials.
- Maintained procurement records, contracts, and payment documentation for audit readiness.
- Monitored purchase requests and ensuring timely approvals.
Receptionist
Asholid Star Nigeria Enterprise
Ikorodu Lagos,Nigeria
08.2014 - 09.2015
- Coordinated incoming calls, emails, and messages to maintain responsive communication flow.
- Scheduled appointments and updated calendars to support daily office operations.
- Maintained visitor logs, records, and filing systems with accuracy and confidentiality.
- Trained new reception staff on office procedures, phone etiquette, and guest handling.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance and directing inquiries to appropriate departments.
Education
Bachelor of Science - Entrepreneurship And Business Management
National Open University of Nigeria
V.I Lagos Nigeria 02.2020
High School Diploma -
Triumphant College
Ikorodu, Nigeria 06.2014
Skills
Customer service
Active listening
Data entry
Customer relations
Call center experience
Computer proficiency
Conflict resolution
Microsoft Excel
Scheduling
Product knowledge
Team development
Staff training
Live chat support
Timeline
Customer Service Representative
Jumia NG
09.2021 - Current
Procurement Officer
Igbogbo Bayeku Local Council Development Area
05.2018 - 11.2020
Receptionist
Asholid Star Nigeria Enterprise
08.2014 - 09.2015
Bachelor of Science - Entrepreneurship And Business Management
National Open University of Nigeria
High School Diploma -
Triumphant College