Adedugba Ojomo

• Conducted staff appraisals and evaluations, fostering continuous improvement and development.
• Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.

Develop and implement policies and procedures to ensure the safety and security of guests and staff. Manage and motivate staff to ensure high levels of customer service. Monitor and evaluate staff performance and provide feedback. Develop and implement marketing strategies to increase occupancy and revenue.

• Prepared bills for customers and had them delivered to their rooms on the day of check-out.
• Coordinated with wait staff on maintenance and resupply of buffet stations, quick turn of dining room and delivery of fresh dishes.
• Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
• Booked large groups for weddings, seminars, conferences and other events and provided the best available room rates.
• Provided exceptional service and assistance to guests upon check-in.
• Managed team of four front desk agents and helped to resolve issues that arose during shifts.
• Coordinated with the waiting staff to ensure that the buffet areas were kept clean and dishes were refilled efficiently.
• Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
• Supervised a team of Number front desk agents and helped them to resolve issues that arose during their shifts.

• Monitored and authorised staff clock-in and clock-out procedures.
• Reconciled cash and credit card transactions to maintain accurate records.
• Achieved financial goals through rigorous restaurant budgeting and forecasting.
• Sourced products locally for improved cost-efficiency and sustainability.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Grew restaurant profits through improved marketing and staff development initiatives.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
• Completed accurate end-of-day financial routines for cash and card transactions.
• Developed menus with strict cost controls to maximise restaurant profits.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
• Led by example in providing customers with attentive, professional restaurant service.

• Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
• Utilized point-of-sale system effectively for order entry, inventory tracking, and payment processing tasks.
• Acted as an ambassador for the restaurant brand, providing information about menu offerings and upcoming promotions when appropriate.
• Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
• Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
• Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.

• Interacted with guests and staff to build rapport.
• Responded to safety incidents and possible criminal offenses to contain and support.
• Controlled access to property at set points and managed queues.
• Conducted comprehensive bag searches and ID checks.
• Checked visitor bags for disallowed and dangerous items.
• Completed timely and thorough stocktaking and requisitioned new supplies.
• Welcomed attendees and promptly resolved queries.
• Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
• Managed crowd and coordinated directional movements to maintain overall safety.
• Communicated with and effectively supported guests of all backgrounds.
• Reported incidents to security team for resolution.
• Assessed sites before events to identify potential risks or challenges.
• Enforced ground regulations and handled disorderly conduct concerns with utmost speed and attention.
• Delivered smooth events with proactive crowd and traffic control.
• De-escalated and resolved conflicts with firm and professional style.
• Handled special needs of children, elderly and individuals with disabilities.
• Led flight safety presentations to educate passengers.
• Prepared cabin and passengers for safe landing.
• Actioned tasks and responsibilities assigned during pre-flight briefings.
• Managed emergency response actions following established procedures for evacuation and passenger safety.
• Performed rigorous pre-flight security checks ahead of take off.
• Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
• Guided passengers in prompt evacuation during emergency landings.
• Updated passengers on changes to flight information and timings.
• Readied passengers for voyages with comprehensive safety talks and demonstrations.
• Helped passenger with diverse comfort requests and answered questions.
• Met passengers at entrance, verified tickets and directed individuals to locations.
• Distributed infant seat belts and life jackets to relevant passengers.
• Assessed emergency equipment and first aid kits ahead of travel.
• Used weather, route details and passenger information to accurately prepare for trips.
• Served foods and beverages based on passenger locations and ticket tiers.
• Provided blankets and pillows for improved passenger comfort.
• Supported passengers through emergency scenarios for safe outcomes.
• Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
• Promoted duty-free goods and collected payments from patrons.