ADEDOTUN AYOOLA AKINSOLA
Lagos
Summary
Dynamic and performance-driven Senior Consultant with over 10 years of experience in identifying and capitalizing on business growth opportunities, enhancing revenue streams, and implementing innovative initiatives. Proven track record in delivering IT service support that drives continuous process and service improvements. Recognized as an adaptable and transformational leader, skilled in fostering collaboration while aligning opportunities with organizational objectives. Committed to leveraging expertise in process improvement, change management, and strategy development to empower organizations in achieving their goals effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Consultant
Alpha Beta Consulting LLP
06.2009 - Current
- Manage daily IT service delivery to the Lagos State Government to provide a consistent quality of service for all clients.
- Interact with consumers and provide them with pertinent information about the products and services offered.
- Implement business/technical support strategies to execute Tier 1 & 2 Technical Support/Incident Resolution while adhering to procedures/checklists and updating support documentation as needed.
- Plan and manage daily schedules to keep the project on track and create high-quality reports and paperwork.
- Maintain database records, generate status reports, and respond to client complaints as soon as possible by offering feedback on customer service issues.
- Ensure detailed PID development, accurate transaction processing, and reconciliation to detect/reduce risks and make improvements to service delivery.
Business Development Officer
Two Ventures
01.2008 - 05.2009
- Prepared invoices and weekly reports to analyze financial data and develop cost-cutting initiatives.
- Directed sales and market research on petroleum products to develop new strategies that improve overall operations and product delivery.
- Oversee the client connection management database and cultivate strong customer relationships to generate a high volume of prospective clients.
- Performed other administrative tasks as assigned by the management.
Education
B.Sc. - Chemistry
University of Ibadan
01.2006
Skills
- Strong interpersonal skills
- Collaborative team management
- Conflict Resolution
- Strategic Thinking
- Process Improvement
- Risk Assessment
- MS office
- Business process improvement
- ITIL framework
- Project management
Certification
- Project Management Professional (PMP), In View.
- Information Technology Infrastructure Library (ITIL) V3, 2011 – EXIN.
- ITIL V3 Foundation.
- Certified Information System Auditor (CISA).
- Risk Management.
Accomplishments
- Participated in the conception and execution of the Prepayment Collection Project.
- Handled two distinct PPCA sites effectively and efficiently.
- Successfully taught and organized a 46-person workforce in the usage of a new corporate application.
Timeline
Senior Consultant
Alpha Beta Consulting LLP
06.2009 - Current
Business Development Officer
Two Ventures
01.2008 - 05.2009
B.Sc. - Chemistry
University of Ibadan
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