ADEDOTUN ADESOJI
Summary
Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files. Versatile in providing exceptional professional service and supporting complex medical cases. Meticulous recorder of sensitive personal data following appropriate security protocols. Supportive front-line staff prioritizes and triages cases to filter caseload to available physicians.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Front Desk Medical Receptionist
FIRST CONSULTANT MEDICAL GROUP
LAGOS, NIGERIA
01.2010 - 07.2022
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Maintained current and accurate medical records for patients.
Medical Office Assistant
ST. NICHOLAS HOSPITAL
LAGOS, NIGERIA
11.2004 - 12.2009
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Customer Care Representative
FIRST BANK
LAGOS, NIGERIA
01.2000 - 12.2004
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Managed supplier deliveries around client needs to increase client retention.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated timely responses to online customer communication and researched complex issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Communicated professionally with colleagues, freelancers and clients.
- Promptly responded to inquiries and requests from prospective customers.
Education
Master of Science - HUMAN RESOURCE MANAGEMENT
ROBERT GORDON UNIVERSITY
ABERDEEN 09.2022 - 07.2023
Bachelor of Science - Geology
OLABISI ONABANJO UNIVERSITY
NIGERIA 01.1994 - 10.1998
ONLINE DIPLOMA - Project Management
SHAW ACADEMY
UNITED KINGDOM 03.2022 - 04.2022
Skills
Appointment Scheduling
undefinedTimeline
Master of Science - HUMAN RESOURCE MANAGEMENT
ROBERT GORDON UNIVERSITY
09.2022 - 07.2023
ONLINE DIPLOMA - Project Management
SHAW ACADEMY
03.2022 - 04.2022
Front Desk Medical Receptionist
FIRST CONSULTANT MEDICAL GROUP
01.2010 - 07.2022
Medical Office Assistant
ST. NICHOLAS HOSPITAL
11.2004 - 12.2009
Customer Care Representative
FIRST BANK
01.2000 - 12.2004
Bachelor of Science - Geology
OLABISI ONABANJO UNIVERSITY
01.1994 - 10.1998
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