Soccer, Music, Movies, Working out, traveling, Basketball, Interaction with individuals and Learning about new cultures
ADEDOLAPO ADERIBIGBE
RELATIONSHIP MANAGER
Lagos,Nigeria
Summary
Sociable Customer Success Manager versed in applying conflict resolution strategies to escalated customer complaints. Known for providing exemplary service to customers and serving as an escalation point for clients and internal departments and also noted for creativity in customer support strategies and business development.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
7
7
Certificates
Work History
Relationship Manager
Access Bank PLC
Lagos, Nigeria
04.2018 - Current
- Used effective sales strategies to convince clients to accept proposals, which resulted in an increase of more than NGN 100M in new business per year
- Managed a portfolio of 300 high net worth Individual (HNW) clients and 70 Mid market corporate accounts with NGN 2B in total assets
- Created customer support strategies to increase customer retention.
- Generated new businesses and referral clients in partnership with financial advisors and branch team
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
- Assessed client satisfaction throughout credit management process by soliciting customer feedback
- Promoted from an Executive trainee to Assistant Banking Officer after exceeding set targets
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Relationship Officer
Access Bank Plc
Lagos, Lagos
03.2015 - 04.2018
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Teaching Volunteer
NATIONAL YOUTH SERVICE CORP
HADEJIA, Nigeria
11.2012 - 10.2013
- Tutored children individually or in small groups to help with assignments and reinforce targeted lesson skills.
- Established and maintained positive relationships with students to foster environment of support and open communication.
- Led reading review and repetition drills for students struggling with difficult concepts.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Created and developed lesson plans to meet students' academic needs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
Education
Bachelor of Science - Business Administration
BABCOCK UNIVERSITY - ILISHAN
OGUN STATE 09.2008 - 06.2012
High School Diploma -
RAINBOW COLLEGE
SURULERE, LAGOS 06.2006 - 08.2008
JUNIOR WAEC -
Whitesands School
LEKKI 08.2002 - 06.2006
Skills
Service support
Relationship building and management
Business Development
Inter-department collaboration
Strategic communications
Customer Relations
Written and verbal communication
Sales and marketing
Sales proficiency and expertise
Revenue growth
Leadership
Certification
Microsoft Word, Excel and PowerPoint Professional , NEW HORIZONS
Affiliations
- Associateship of the Chartered Institute of Bankers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Enterprise Design Thinking Practitioner, IBL
03-2021
Customer Analytics, WHARTON UNIVERSITY OF PENNSYLVANIA
08-2020
Operation Analytics, WHARTON UNIVERSITY OF PENNSYLVANIA
06-2020
Relationship Manager
Access Bank PLC
04.2018 - Current
Sales Effectiveness, FILIGRI CONSULTANTS
06-2017
Relationship Officer
Access Bank Plc
03.2015 - 04.2018
Teaching Volunteer
NATIONAL YOUTH SERVICE CORP
11.2012 - 10.2013
Microsoft Word, Excel and PowerPoint Professional , NEW HORIZONS
10-2012
Customer Relationship Management, EC COUNCIL
10-2012
Bachelor of Science - Business Administration
BABCOCK UNIVERSITY - ILISHAN
09.2008 - 06.2012
High School Diploma -
RAINBOW COLLEGE
06.2006 - 08.2008
JUNIOR WAEC -
Whitesands School
08.2002 - 06.2006