Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Affiliations
Timeline
Generic
Adedeji Adesope Michael

Adedeji Adesope Michael

Lagos

Summary

Experienced Relationship Banker specializing in corporate banking. Expertise in client relationship management, product promotion, and financial advisory services. Achieved significant success in cross-selling bank products, consistently exceeding sales targets while ensuring exceptional customer service. Proven ability to enhance team performance through collaborative efforts and strategic client engagement.

Overview

10
10
years of professional experience

Work History

Corporate Banking Customer Service Officer

First City Monument Bank Ltd
10.2020 - Current
  • Performed daily reviews of customer accounts to ensure accuracy of data entry.
  • Resolved customer complaints in a timely manner to maintain positive relationships.
  • Participated in training sessions related to banking regulations and industry standards.
  • Provided assistance with account maintenance, including opening new accounts and closing existing ones.
  • Performed regular audits of customer accounts for potential fraud or suspicious activity.
  • Processed deposits, withdrawals, transfers, and loan payments accurately.
  • Advised customers on financial strategies to meet their short-term and long-term goals.
  • Identified opportunities for cross-selling additional bank products or services.
  • Verified customer identity for transactions according to established procedures.
  • Monitored incoming emails from customers and responded promptly within 24 hours.
  • Applied banking knowledge and credit union programs to boost after-market product sales.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Maintained customer data confidentiality while inputting information into system.
  • Entered new account information into computers and filed related forms and other documents.

Business Analyst

First City Monument Bank
05.2015 - 09.2020
  • Drafted functional specifications documents outlining project scope, objectives and deliverables.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Identified opportunities for cost savings through process automation initiatives.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Developed and implemented data analyses, data collection systems, and other strategies that optimized statistical efficiency and quality.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.

Education

Master of Science - Public Administration

University of Lagos
Lagos, Nigeria
11-2023

BSc (Hons) - Banking and Finance

Covenant University
Ota, Ogun State, Nigeria
07-2011

Skills

  • Claims processing and policy interpretation
  • Data entry and record management
  • Risk assessment and compliance
  • Customer relationship management
  • Financial analysis and problem solving
  • Attention to detail
  • Time management and confidentiality
  • Complaint resolution
  • Account maintenance
  • Fraud detection
  • Microsoft Office

Hobbies and Interests

  • Readeing
  • Travelling
  • Meditation

Affiliations

  • Helped contribute to the pool of funds for students who couldn't afford to pay their education fees
  • Enjoy football; i played various roles helping my departmental team win competitions

Timeline

Corporate Banking Customer Service Officer

First City Monument Bank Ltd
10.2020 - Current

Business Analyst

First City Monument Bank
05.2015 - 09.2020

Master of Science - Public Administration

University of Lagos

BSc (Hons) - Banking and Finance

Covenant University

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Adedeji Adesope Michael